2011: The year in words

"If big business obtains a legal opinion which says it is ok to break the law, CPS will not prosecute on grounds of no criminal intent.

"This is a very dangerous decision by the CPS which could have incredibly far reaching consequences and is completely unacceptable."

Anti-Phorm campaigner Alexander Hanff, unhappily responding to news BT and Phorm had escaped CPS prosecution.

May

"As a company we - and I - apologise for the inconvenience and concern caused by this attack."We are absolutely dedicated to restoring full and safe service as soon as possible and rewarding you for your patience. We will settle for nothing less."

Sony CEO Sir Howard Stringer, apologising for the recent hacks. An apology many argued was too little, too late.

June

"Google repeatedly rejected the reasonable licensing terms that Sun offered and ultimately chose to wilfully infringe Oracle's intellectual property and release the Java-based Android platform."

Oracle, accusing Google of infringing Java patents and demanding $2.6 million in damages.

Maggie Holland

Maggie has been a journalist since 1999, starting her career as an editorial assistant on then-weekly magazine Computing, before working her way up to senior reporter level. In 2006, just weeks before ITPro was launched, Maggie joined Dennis Publishing as a reporter. Having worked her way up to editor of ITPro, she was appointed group editor of CloudPro and ITPro in April 2012. She became the editorial director and took responsibility for ChannelPro, in 2016.

Her areas of particular interest, aside from cloud, include management and C-level issues, the business value of technology, green and environmental issues and careers to name but a few.