2012: the outlook for IT managers

IT's "squeezed middle" will focus more on the business in 2012.

Middle managers have born the brunt of cutbacks in IT departments over the last decade, as companies have looked to reduce their technology overheads and staffing levels.

IT managers are having to contend with a more complicated technical landscape, as well as a greater focus on project management, and work that directly affects the business.

But within leaner and more flexible IT operations, skilled managers can still fund interesting work, and command good salaries. This is especially true in "hot" technology areas, such as mobile. A recent survey by ReThink Recruitment, for example, found that managers with three years' experience in running mobile projects can earn 600 a day.

As with IT professionals, however, IT managers are having to contend with a more complicated technical landscape, as well as a greater focus on project management, and work that directly affects the business.

Building bridges

As the bridge between the operational IT staff in areas such as support and on helpdesks and the strategic leadership of IT directors, COOs and CIOs the IT manager is tasked with managing this complexity. IT managers are also the primary interface between the business, and IT, and are also likely to be the main liaison with external providers of IT services.

That structurally more complicated IT organisation is going hand in hand with a more complex IT landscape. "Over the last 15 years, IT managers have been told that simplification is good," says Philip Hopley of h2 Index, an IT management research company.

"Suddenly, we have to get used to a situation where there is an enormous variation in hardware that needs central control and governance, if you are to keep costs down." Employees are now likely to want support for a personal Mac or tablet, as well as for the corporate PC, he says.

Managing those demands mean shifting the mentality of the IT department, towards service rather than managing hardware and software. A catalogue approach to IT services or equipment is one approach that is proving successful for a number of organisations tackling the consumerisation of IT, Hopley suggests.

Featured Resources

Key considerations for implementing secure telework at scale

Identifying the security risks and advanced requirements of a remote workforce

Download now

The State of Salesforce 2020

Your guide to getting the most from Salesforce

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Rethink your cybersecurity strategy for the new world

5 steps to secure the enterprise and be fit for a flexible future

Download now

Most Popular

How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

3 Aug 2020
How to use Chromecast without Wi-Fi
Mobile

How to use Chromecast without Wi-Fi

4 Aug 2020
How do I fix the Windows 10 Start Menu if it's frozen?
operating systems

How do I fix the Windows 10 Start Menu if it's frozen?

3 Aug 2020