Ofcom slams mobile phone companies for excessive bills

Communications watchdog publishes action plan to help customers prevent high phone bills.

data bill

Ofcom has published an action plan and guidance to help prevent users from being hit with excessively high phone bills.

While, at present, the action plan is only a recommendation, an Ofcom spokesperson told IT Pro that it will revisit the situation this summer and did not rule out imposing further rules and regulations in this area.

Advertisement - Article continues below

The news comes after Ofcom released the findings of its bill shock review' which identified contract customers were "he most likely to be affected. Up to 1.4 million British mobile phone users have been affected by bill shock in the last six months, according to Ofcom's findings.

The action plan includes a number of measures Ofcom has undertaken in its battle against bill shock. The regulatory authority has written to providers urging them to do develop opt in' measures so caps can be set to help customers control their bills or text message alerts about usage.

Further measures are also being taken to work with providers on the issue of lost or stolen mobile phone bills. At present, customers can be liable for bills run up by thieves that can run into thousands of pounds. As a result, mobile providers have been urged to limit the amounts customers are liable to pay in the event of a lost or stolen phone.

Advertisement
Advertisement - Article continues below
Advertisement - Article continues below

Increased transparency in the area of data charges is another hot issue targeted in Ofcom's action plan. Providers are being encouraged to provide accurate, transparent and easily accessible information on data charges.

"Ofcom's rules state that information about tariffs should be made available to consumers including on providers' websites. They also require providers not to engage in dishonest, misleading or deceptive conduct and to ensure that before entering into, or amending a contract, consumers are provided with a description of the key changes."

The regulator has published a consumer guide on its website, offering hints and tips as to how to avoid bill shock and other such mobile-related problems in the future.

Featured Resources

Top 5 challenges of migrating applications to the cloud

Explore how VMware Cloud on AWS helps to address common cloud migration challenges

Download now

3 reasons why now is the time to rethink your network

Changing requirements call for new solutions

Download now

All-flash buyer’s guide

Tips for evaluating Solid-State Arrays

Download now

Enabling enterprise machine and deep learning with intelligent storage

The power of AI can only be realised through efficient and performant delivery of data

Download now
Advertisement

Most Popular

Visit/infrastructure/server-storage/355118/hpe-warns-of-critical-bug-that-destroys-ssds-after-40000-hours
Server & storage

HPE warns of 'critical' bug that destroys SSDs after 40,000 hours

26 Mar 2020
Visit/software/355113/companies-offering-free-software-to-fight-covid-19
Software

These are the companies offering free software during the coronavirus crisis

25 Mar 2020
Visit/software/video-conferencing/355138/zoom-beaming-ios-user-data-to-facebook-for-targeted-ads
video conferencing

Zoom beams iOS user data to Facebook for targeted ads

27 Mar 2020
Visit/cloud/355098/ibm-dedicates-supercomputing-power-to-coronavirus-researchers
high-performance computing (HPC)

IBM dedicates supercomputing power to coronavirus research

24 Mar 2020