Dell unleashes the IT Ninjas

Vendor uses gamification to create support community for IT pros.

Black Belt

Dell's software group, and the vendor's IT management arm, Dell KACE, have teamed up to launch a new site for the IT community, ITNinja.

The site is focused on providing vendor-neutral support information on topics such as application deployment and configuration, and application management. The new site was developed from, a support community Dell acquired through its KACE subsidiary.

The new site will use a gamification strategy, based loosely on martial arts culture, to encourage participation and knowledge sharing. According to Bob Kelly, AppDeploy's founder, the aim is to build up content, to move away from the site's original niche of application deployment.

"We are now geared to a wider group of IT professionals: help desks, desktop support, and people in systems management. We are growing organically to cover related topics," said Kelly.

Visitors to the site will be rewarded with belt ranks, up to Black Belt level, which will also confer Ninja status on the member. Membership of the site is free of charge.

Research by Dell KACE found that 80 per cent of IT professionals use online support communities, and 95 per cent said that they were able to do their jobs more effectively by networking and sharing information with their peers online.

Featured Resources

The complete guide to changing your phone system provider

Optimise your phone system for better business results

Download now

Simplify cluster security at scale

Centralised secrets management across hybrid, multi-cloud environments

Download now

The endpoint as a key element of your security infrastructure

Threats to endpoints in a world of remote working

Download now

2021 state of IT asset management report

The role of IT asset management for maximising technology investments

Download now

Most Popular

Do smart devices make us less intelligent?
artificial intelligence (AI)

Do smart devices make us less intelligent?

19 Oct 2020
Best MDM solutions 2020
mobile device management (MDM)

Best MDM solutions 2020

21 Oct 2020
What is Neuralink?

What is Neuralink?

24 Oct 2020