Research: IT offers no help to business leaders

Business leaders claim IT systems and departments are not helping them achieve their goals.


Three quarters of senior executives claim technology does little to help them achieve their business goals, according to a new report.

The Improving Business Operations: The Ambition/Maturity Gap and the Need for BPM report, which was commissioned by platform-as-a-service player Cordys, polled 650 European IT business leaders.

It means that businesses are demanding more from IT and within a tighter timeframe.

The respondents said the top priorities for their businesses were improving customer service (70 per cent), cutting costs (70 per cent) and trying to do more with less (67 per cent).

However, 72 per cent of those surveyed said their IT systems did not help them achieve these goals because projects take longer or cost more than planned.

This was despite all of the IT departments that took part in the survey confirming that they had been asked to help their companies make operational improvements.

In fact, 58 per cent said they had helped their companies cut costs, while 62 per cent claimed to have played a role in improving business processes.

The report also revealed that a quarter of business departments see no harm in bypassing IT to make use of cloud services.

Art Landro, the chief executive officer of Cordys, said the economy was putting greater pressure on IT departments to contribute to needs of the wider business.

"It means that businesses are demanding more from IT and within a tighter timeframe," said Landro.

"The study reveals some of the reasons why IT is failing to meet the business needs, and what the consequences are. But, encouragingly, there were a small group of businesses for which the situation is more positive those using BPM technology to make real step changes."

Featured Resources

The ultimate guide to business connectivity in field services

A roadmap to increased workplace efficiency

Free download

The definitive guide to migrating to the cloud

Migrate apps to the public cloud with multi-cloud infrastructure solutions

Free download

Transform your network with advanced load balancing from VMware

How to modernise load balancing to enable digital transformation

Free download

How to secure workloads in hybrid clouds

Cloud workload protection

Free download

Most Popular

How to find RAM speed, size and type

How to find RAM speed, size and type

17 Sep 2021
What are the pros and cons of AI?
machine learning

What are the pros and cons of AI?

8 Sep 2021
Best MDM solutions 2020
mobile device management (MDM)

Best MDM solutions 2020

17 Sep 2021