CIOs: Give end users what they want

IT leaders need to help employees get the most out of cool new technologies if they want to safeguard their future.

The Doctor's Surgery: Dr Mark Samuels, editor at advisory organisation CIO Connect, examines the future role of the IT leader in this new monthly column.

You have to feel for the CIO. The IT department, which has never been the most popular part of the business, is now in danger of becoming a direct enemy to the ever-powerful end-user.

Advertisement - Article continues below

Get those policies right and, rather than being an enemy, the CIO can establish a flexible route towards a brighter, digital future.

The customary role of the technology team is to provide IT resources to help people complete their jobs. Most of the time, employees across the business complain the kit they have is too old, too slow and too unreliable.

The traditional role of the tech team has changed recently, as broadband speeds have increased and innovative IT companies are starting to create flexible options relating to on-demand technology and mobile devices.

CIOs should be helping the business to use the digital innovation emerging from cool IT vendors. But the technology team is in danger of being sidelined as line-of-business executives buy IT on-demand.

The traditional CIO and vendor relationship is also under threat. Long-standing concerns, like licensing and vendor lock-in, are being replaced by concerns over a vendor's ability to keep pace with change.

Advertisement - Article continues below
Advertisement - Article continues below

Everything, in short, is moving quickly. Internal IT teams are struggling to keep pace with change, as are the technology suppliers that have traditionally helped CIOs develop an enterprise architecture.

So how can CIOs deliver value to the business in an era of fast-paced change? Most crucially, technology chiefs need to recognise that supply is an old school skill. Demand will be the crucial factor for the successful IT leader of the future.

Vendors have to adapt to this fast-changing world too and CIOs need to pick suppliers based on their ability to offer flexibility, not on their ability to deliver a set technical approach.

The key to delivering value in this flexible world is end-user demand. Employees know what they want, and they want the CIO to make it happen.

IT leaders must establish the policies that allow users to make the most of the cool technologies they demand. Get those policies right and, rather than being an enemy, the CIO can establish a flexible route towards a brighter, digital future.

Featured Resources

Top 5 challenges of migrating applications to the cloud

Explore how VMware Cloud on AWS helps to address common cloud migration challenges

Download now

3 reasons why now is the time to rethink your network

Changing requirements call for new solutions

Download now

All-flash buyer’s guide

Tips for evaluating Solid-State Arrays

Download now

Enabling enterprise machine and deep learning with intelligent storage

The power of AI can only be realised through efficient and performant delivery of data

Download now

Most Popular

video conferencing

Zoom beams iOS user data to Facebook for targeted ads

27 Mar 2020
Server & storage

HPE warns of 'critical' bug that destroys SSDs after 40,000 hours

26 Mar 2020

These are the companies offering free software during the coronavirus crisis

25 Mar 2020
Mobile Phones

Apple lifts iPhone purchase restrictions

23 Mar 2020