Cisco backtracks on cloud-based router strategy

Networking giant responds to customer privacy complaints about home router setup.

Stop sign

A consumer backlash has forced networking giant Cisco to drop plans to force users to manage their home routers from the cloud.

The vendor had previously forced through an update on two of its home routers, the EA4500 and the EA2700, to upgrade to the company's "Cisco Cloud Connect" service.

But the cloud-based wireless router management tool prompted a plethora of privacy complaints from disgruntled users.

The firm received complaints about its requests for personal data and its updated terms of service that barred customers from using the web for "obscene, pornographic, or offensive purposes". It was also claimed the change would allow Cisco to snoop on people's online activity.

Advertisement
Advertisement - Article continues below

Despite attempts to quash these fears, the company has now conceded, announcing that Cisco Cloud Connect will no longer be the default management tool for the router's advanced settings.

Cisco's home vice president, Brett Wingo, confirmed the move in a blog post: "In response to our customers' concerns, we have simplified the process for opting-out of the Cisco Connect Cloud service and have changed the default setting back to traditional router set-up and management."

While customers are no longer forced to sign up to the cloud service, the on-premise router management doesn't have the advanced settings that the cloud service offers.

Cisco said customers could now downgrade their routers to the previous version, but hasn't made it clear whether these downgrades will get any firmware updates in the future.

"Cisco Connect Cloud and Cisco Linksys routers do not monitor or store information about how our customers are using the internet and we do not arbitrarily disconnect customers from the nternet," Wingo added.

"The Cisco Connect Cloud service has never monitored customers' internet usage, nor was it designed to do so, and we will clarify this in an update to the terms of service."

Featured Resources

The IT Pro guide to Windows 10 migration

Everything you need to know for a successful transition

Download now

Managing security risk and compliance in a challenging landscape

How key technology partners grow with your organisation

Download now

Software-defined storage for dummies

Control storage costs, eliminate storage bottlenecks and solve storage management challenges

Download now

6 best practices for escaping ransomware

A complete guide to tackling ransomware attacks

Download now
Advertisement

Recommended

Visit/software-defined-wide-area-network-sd-wan/33346/what-is-sd-wan
software-defined wide area network (SD-WAN)

What is SD-WAN?

18 Sep 2019
Visit/network-internet/33802/what-to-expect-from-cisco-live-2019
Network & Internet

What to expect from Cisco Live 2019

10 Jun 2019

Most Popular

Visit/security/identity-and-access-management-iam/354289/44-million-microsoft-customers-found-using
identity and access management (IAM)

44 million Microsoft customers found using compromised passwords

6 Dec 2019
Visit/cloud/microsoft-azure/354230/microsoft-not-amazon-is-going-to-win-the-cloud-wars
Microsoft Azure

Microsoft, not Amazon, is going to win the cloud wars

30 Nov 2019
Visit/network-internet/wifi-hotspots/354283/industrial-wi-fi-6-trial-reveals-blistering-speeds
wifi & hotspots

Industrial Wi-Fi 6 trial reveals blistering speeds

5 Dec 2019
Visit/hardware/354237/five-signs-that-its-time-to-retire-it-kit
Sponsored

Five signs that it’s time to retire IT kit

29 Nov 2019