Cisco backtracks on cloud-based router strategy

Networking giant responds to customer privacy complaints about home router setup.

Stop sign

A consumer backlash has forced networking giant Cisco to drop plans to force users to manage their home routers from the cloud.

The vendor had previously forced through an update on two of its home routers, the EA4500 and the EA2700, to upgrade to the company's "Cisco Cloud Connect" service.

But the cloud-based wireless router management tool prompted a plethora of privacy complaints from disgruntled users.

The firm received complaints about its requests for personal data and its updated terms of service that barred customers from using the web for "obscene, pornographic, or offensive purposes". It was also claimed the change would allow Cisco to snoop on people's online activity.

Despite attempts to quash these fears, the company has now conceded, announcing that Cisco Cloud Connect will no longer be the default management tool for the router's advanced settings.

Cisco's home vice president, Brett Wingo, confirmed the move in a blog post: "In response to our customers' concerns, we have simplified the process for opting-out of the Cisco Connect Cloud service and have changed the default setting back to traditional router set-up and management."

While customers are no longer forced to sign up to the cloud service, the on-premise router management doesn't have the advanced settings that the cloud service offers.

Cisco said customers could now downgrade their routers to the previous version, but hasn't made it clear whether these downgrades will get any firmware updates in the future.

"Cisco Connect Cloud and Cisco Linksys routers do not monitor or store information about how our customers are using the internet and we do not arbitrarily disconnect customers from the nternet," Wingo added.

"The Cisco Connect Cloud service has never monitored customers' internet usage, nor was it designed to do so, and we will clarify this in an update to the terms of service."

Featured Resources

Five lessons learned from the pivot to a distributed workforce

Delivering continuity and scale with a remote work strategy

Download now

Connected experiences in a digital transformation

Enable businesses to meet the demands of the future

Download now

Simplify to secure

Reduce complexity by integrating your security ecosystem

Download now

Enhance the safety and security of your people, assets and operations

Enable a true vision of security with an engineered solution based on hyperconverged and storage platforms

Download now

Recommended

Ex-Cisco engineer charged with wiping Webex Teams accounts
cyber crime

Ex-Cisco engineer charged with wiping Webex Teams accounts

27 Aug 2020
What is SD-WAN?
software-defined wide area network (SD-WAN)

What is SD-WAN?

10 Aug 2020
Cisco and Sony postpone events due to ongoing protests
Technology

Cisco and Sony postpone events due to ongoing protests

2 Jun 2020
Western Digital hires Cisco’s David Goeckeler as its new CEO
chief executive officer (CEO)

Western Digital hires Cisco’s David Goeckeler as its new CEO

6 Mar 2020

Most Popular

Accenture ploughs $3 billion into cloud migration support group
digital transformation

Accenture ploughs $3 billion into cloud migration support group

17 Sep 2020
Google takes on Zoom with launch of Meet hardware
video conferencing

Google takes on Zoom with launch of Meet hardware

16 Sep 2020
16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

16 Sep 2020