Industry picks over Doyenz's UK cloud disaster

Cloud watchers share their thoughts on why they think the US vendor has pulled the plug on its UK cloud.

Andy Burton, chairman of trade body the Cloud Industry Forum, said if commercial pressures are to blame, the firm should still have given customers more time to move their data.

"I'm not sure why they've given customers such a short time window...announcing you're stopping support in a week and giving people less than a month to get their data back...at a commercial level is pretty poor practice," he said.

Advertisement - Article continues below

He said the case highlights the need for end users to have an exit strategy in place should their cloud provider go out of business, for example.

At a commercial level, this is pretty poor practice.

"Typically, most end users aren't negotiating things in their agreement, along the lines of [working out], at the point of termination, [how much time] they will have to formally move their data," said Burton.

"That should be a contracted position, and never something that's left to chance."

IT Pro understands Doyenz is offering UK customers the chance to move their data to its US datacentres, but Ian Moyse, sales director at cloud-based CRM provider Workbooks.com, said this may not be a suitable solution for all.

"UK businesses have responsibility under the Data Protection Act to...not transfer data to any other country without adequate protection in situ," he explained.

Advertisement
Advertisement - Article continues below

"The Safe Harbour [agreement] has been used by US vendors as an answer to this, but many are now calling [the validity of] that into question.

"Maybe the buy British' stance will get another airing in the cloud world," he concluded.

Meanwhile, earlier today, rival online backup provider Databarracks announced that it will be offering Doyenz customers the opportunity to move their data to its datacentre for free until September.

Featured Resources

Key considerations for implementing secure telework at scale

Identifying the security risks and advanced requirements of a remote workforce

Download now

The State of Salesforce 2020

Your guide to getting the most from Salesforce

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Rethink your cybersecurity strategy for the new world

5 steps to secure the enterprise and be fit for a flexible future

Download now
Advertisement

Most Popular

How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

3 Aug 2020
How to use Chromecast without Wi-Fi
Mobile

How to use Chromecast without Wi-Fi

4 Aug 2020
UN report points to a 350% rise in phishing websites at start of 2020
phishing

UN report points to a 350% rise in phishing websites at start of 2020

7 Aug 2020