Blue Coat PacketShaper 12000 review

Blue Coat’s PacketShapers are on every network administrator’s wish list as they deliver quality WAN traffic management features. We exclusively review the flagship 12000 appliance and see if it’s the one to beat.


Blue Coat has built on the already enviable reputation of the PackerShaper appliances and enhanced them with a range of updates since aquiring it in 2008. A key feature is its integration with Blue Coat's WebPulse service allowing the PacketShapers to control traffic based on URL categories.

In this review we look at the flagship PacketShaper 12000 which is aimed at enterprises and ISPs. The starting price we've shown here gets you a license for monitoring and shaping a 500Mbits/sec traffic throughput and a PacketShaper 12000 with no limits will set you back around 46,000.

In standalone mode the main functions of the 12000 are traffic inspection, classification and bandwidth management. An optional extra is compression between two PacketShapers so application specific traffic can be reduced allowing more WAN resources to be freed up.

Packet 1

Blue Coat's new Sky user interface provides detailed real time views of top ten busiest WAN traffic classes

Deployment and the Sky UI

Deployment is simple as the appliance functions transparently so we just slipped it in between the lab's LAN and WAN connections. Initial contact is via the CLI over a serial connection where you run through the guided setup routine and provide details of your LAN and WAN link speeds.

Next, it's over to the web interface where you're greeted by Blue Coat's slick new Sky user interface. You can sit back and enjoy this for a while as the appliance defaults to discovery mode which you need to run for a few days so it can get a good feel for WAN utilisation.

The Sky Dashboard provides two big pie charts showing inbound and outbound traffic classifications in real-time so the segments are constantly changing. From the Traffic Management tab you can see how the classifications are going as Sky lists everything the PacketShaper has seen in a tidy tree structure.

You can see clearly how frequently an application or protocol is being used as the tree shows the traffic directions and their total hits along with current and peak traffic rates. For more detail the graphs can show historical data for periods ranging from an hour, day, week, month or a custom time slot.

Packet 2

Here we created a policy to rate limit FTP traffic through our WAN and tested it with the lab's Ixia XM2 system

PacketShaper Policies

Now you have a clearer idea of what's happening on your network you can start traffic shaping. The Policy Manager is accessed from the same Traffic Management window and three shaping methods are available. Policies apply shaping to individual flows within the class where you can block, discard, ignore, prioritise or rate control where the latter is used to assign flows with a guaranteed minimum rate.

Rate policies can be used to dish out spare bandwidth to higher priority flows and also limit them to a maximum rate. For DSCP (DiffServ Code Point) policies you assign a number in the flow control policy from 0 to 63 which is used by routers to assign a service grade.

Partitions are used to guarantee that mission critical applications get a fair cut of WAN resources. Whereas policies apply controls per flow, a partition creates a virtual pipe which applies a minimum bandwidth setting to all flows within the class.

Featured Resources

2021 Thales cloud security study

The challenges of cloud data protection and access management in a hybrid and multi cloud world

Free download

IDC agility assessment

The competitive advantage in adaptability

Free Download

Digital transformation insights from CIOs for CIOs

Transformation pilotes, co-pilots, and engineers

Free download

What ITDMs did next - and what they should be doing now

Enable continued collaboration and communication for hybrid workers

Most Popular

What are the pros and cons of AI?
machine learning

What are the pros and cons of AI?

30 Nov 2021
How to move Microsoft's Windows 11 from a hard drive to an SSD
Microsoft Windows

How to move Microsoft's Windows 11 from a hard drive to an SSD

24 Nov 2021
What is single sign-on (SSO)?
single sign-on (SSO)

What is single sign-on (SSO)?

2 Dec 2021