Lloyds group customers caught short as payments system fails

Unknown computer error stops customers making fast electronic payments.

No-access bank

Lloyds Banking Group, which includes Lloyds TSB, Halifax and Bank of Scotland, has suffered a computer error that left customers unable to make payments.

The problem began on Monday morning and continued until 5pm yesterday, and affected the company's Faster Payments System.

The system, which launched in 2008, normally allows money to be transferred from and into people's accounts within hours.

Advertisement - Article continues below

All other payment services were unaffected.

However, some Lloyds Group customers claimed they had to wait for money to arrive in their accounts, including wages, without knowing when the transaction would complete.

The problem also had a knock-on effect for customers of other banks expecting payments from Lloyds Group.

The cause of the issue has not been disclosed, although a spokesperson for the Payments Council, which oversees UK payments strategy, told the BBC "this is not an issue for the central Faster Payments System, or any systems processing other types of payments, which continue to operate as normal."

A Lloyds Banking Group spokesperson told IT Pro: "We are aware of an issue that affected some faster payments [on Monday], and apologise to customers that were affected.

"The full service was available to customers from 5pm. All other payment services were unaffected, ensuring that customers could continue to process the significant majority of transactions."

Advertisement - Article continues below
Advertisement - Article continues below

The spokesperson added that, as the service is 24 hour and the problem was resolved by 5pm, payments made via the system last night would have gone through as normal.

Lloyds Banking Group's problem comes a little over a year since HSBC and RBS suffered online banking issues that left customers unable to access their accounts.

Featured Resources

The case for a marketing content hub

Transform your digital marketing to deliver customer expectations

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Why CEOS should care about the move to SAP S/4HANA

And how they can accelerate business value

Download now

IT faces new security challenges in the wake of COVID-19

Beat the crisis by learning how to secure your network

Download now


Network & Internet

Paessler PRTG Network Monitor 19.4 review: Outstanding cloud monitoring

29 Jan 2020
Network & Internet

SolarWinds NPM 2019.4 review: A monitoring masterclass

23 Jan 2020
Network & Internet

ManageEngine OpManager Plus 12.4 review: Ideal for VM monitoring

21 Jan 2020
Network & Internet

Zyxel Nebula Control Center 2019 review

21 Jun 2019

Most Popular

Microsoft Windows

Microsoft warns users not to install Windows 10's May update

28 May 2020
data breaches

EasyJet faces class-action lawsuit over data breach

26 May 2020
cyber security

Microsoft bans Trend Micro driver from Windows 10 for "cheating" hardware tests

27 May 2020