Lenovo and Apple top reliability poll
Brand name laptops win reliability survey but Dell and Gateway have cause for concern
Computer support agency Rescuecom studied the call data from its centres and cross referenced it against the market share of brands in different US locations. The results on a weighted index showed Lenovo the winner at +243, Apple at +201 then HP at +12, Dell at +4 and Gateway at -12.
"When people purchase computers they want to know about reliability," said David A. Milman, founder of Rescuecom.
"Whether it's due to hardware quality or vendor customer support, clearly Lenovo and Apple are well ahead of their rivals."
None branded hardware scored lowest in the study with just -16.
Gartner's last estimate of US computer market share for the second quarter of 2006 puts Dell at 30.7 per cent, HP at 17.9 per cent with Apple and Lenovo at around four per cent apiece.
Digital Risk Report 2020
A global view into the impact of digital transformation on risk and security managementDownload now
6 ways your business could suffer if you don’t backup Office 365
Office 365 makes it easy to lose valuable data regularly, unpredictably, unintentionally, and for goodDownload now
Get the best out of your workforce
7 steps to unleashing their true potential with robotic process automationDownload now
8 digital best practices for IT professionals
Don't leave anything to chance when going digitalDownload now