NatWest banking app fails again

Account holders left without access to mobile online banking twice in eight days.

Smartphone shipments

NatWest banking app customers have found themselves unable to access their accounts via their mobile devices for the second time in eight days.

A number of the two million regular users of the Natwest mobile apps, including those of RBS and Ulster Bank, were unable to log in.

A spokesman said the problems were caused by large numbers of people logging in to check their bank balances on the last day of the month, which is payday for many people.

NatWest has been trying to encourage more customers to use its apps to manage their money and pay bills.

This is the latest in a string of technical glitches the bank has faced. On 24 May, a series of problems that lasted some hours hit the same apps, although no reason has yet been given for that outage. Customers were also left unable to withdraw money from cash machines in March and its payments service broke down following a software upgrade in June 2012.

In April, it was announced that the financial services regulator, the Financial Conduct Authority, had begun an investigation into the breakdown of electronic payments last June.

The bank has pledged to invest an extra 450 million in its IT infrastructure over the next two years, in addition to its normal technology spend.

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