Masabi and First Capital Connect launch ticketing app

After purchasing tickets on the app, they will be immediately ready for use

Masabi and First Capital Connect (FCC) have joined forces to launch an instant mobile ticketing app for train travel.

The app, available for both iPhone and Android, will allow a customer to purchase a ticket and instantly use it for travel, rather than having to print it out at a ticket machine.

The tickets will initially only be available for use at London King's Cross, Cambridge and King's Lynn, where the machinery has been installed to read an encrypted barcode on the mobile ticket (mTicket).

Guest editor's thoughts

I love the idea of this and hope it can deliver a seamless experience. As an infrequent train traveller, a single app that could simplify the whole ticketing process and make it easier for me to buy the right (and cheapest) ticket is something I would definitely use.                                               The only question is what happens when I drop my phone in the station car park and break the screen (yes, i did do that recently)? Will I be able to go and print out the ticket I just bought?             Liam Quinn, IT director, Richmond Events

Advertisement - Article continues below
Advertisement - Article continues below

The machines will soon be rolled out at stations between the main hubs, including Ely, Royston, Hitchin, Stevenage and Letchworth Garden City. 

For the first time, will be able to buy their tickets as they stroll to the station rather than having to queue for a ticket

The technology will also be implemented on trains between London and Gatwick Airport.

FCC has been trialling the technology for the last few months and is now looking to expand the technology to the whole of its network.

Customer Service Director Keith Jipps said, "We are delighted to be launching our mTicket range as part of our commitment to make the ticket purchasing process for passengers as easy as possible."

Ben Whitaker, CEO of Masabi said, "This service will mean that passengers, for the first time, will be able to buy their tickets as they stroll to the station rather than having to queue for a ticket. We look forward to extending this passenger liberating service to other First Capital Connect routes in the future."

Advertisement - Article continues below

The app will also allow commuters to view real-time train information including departure times. It will save customers' journey information too, so frequently used routes can be stored and tickets purchased faster.

Heathrow Express launched its mobile ticketing solution in 2008, while Virgin trains also offers a similar mobile ticketing solution.

Following the launch of the Heathrow Exress mobile ticketing platform, the train industry agreed on standards for mTickets, stating all train companies must use the same barcode system to issue mTickets.

Featured Resources

What you need to know about migrating to SAP S/4HANA

Factors to assess how and when to begin migration

Download now

Your enterprise cloud solutions guide

Infrastructure designed to meet your company's IT needs for next-generation cloud applications

Download now

Testing for compliance just became easier

How you can use technology to ensure compliance in your organisation

Download now

Best practices for implementing security awareness training

How to develop a security awareness programme that will actually change behaviour

Download now

Most Popular

data governance

Brexit security talks under threat after UK accused of illegally copying Schengen data

10 Jan 2020
cyber security

If not passwords then what?

8 Jan 2020
Policy & legislation

GDPR and Brexit: How will one affect the other?

9 Jan 2020
web browser

What is HTTP error 503 and how do you fix it?

7 Jan 2020