Apple Touch ID to work with RBS & Natwest mobile apps

Banks claim to be first in UK to offer biometric security to customers

Natwest and RBS customers with an Apple iPhone 5s or higher can login to their mobile banking apps from tomorrow using Apple's Touch ID biometric fingerprint scanner.

The banks are the first in the UK to secure their mobile banking apps in this way, with others likely to follow.

Despite the presence of fingerprint scanners on an increasing number of smartphones including the Samsung Galaxy S5 the service is only being offered to Natwest and RBS customers with Apple iPhones that support Touch ID. At the moment, these include the iPhone 5S, iPhone 6 and the iPhone 6 Plus.

Advertisement - Article continues below

At present, the companies claim more than 1.8 million iPhone owners use their mobile banking apps around 40 times a month.

In a statement, the banks said the move was designed to make it easier and more convenient for users to access up-to-date information about the state of their finances without have to remember pass codes.

Stuart Haire, managing director of RBS and Natwest Dirct Bank, said it's also being introduced to reflect the growing number of customers using both firms' online banking services.

According to figures released by both banks, nearly half of their combined 15 million customers use online banking, while three million use their mobile apps each week.

Advertisement - Article continues below

"There has been a revolution in banking, as more and more of our customers are using digital technology to bank with us," said Haire.

"Adding Touch ID to our mobile banking app makes it even easier and more convenient for customers to manage their finances on the move.

"Our aim is to be the number one bank for customer trust, service and advocacy, as we want to continue adapting our service based on the valuable feedback we receive from our customers every day," he added.

Featured Resources

The case for a marketing content hub

Transform your digital marketing to deliver customer expectations

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Why CEOS should care about the move to SAP S/4HANA

And how they can accelerate business value

Download now

IT faces new security challenges in the wake of COVID-19

Beat the crisis by learning how to secure your network

Download now


Mobile Phones

Apple’s iOS 13.5 update targets coronavirus-related iPhone issues

22 May 2020
Mobile Phones

Apple reportedly delaying iPhone 12 launch until October

21 May 2020
mobile security

FBI and Justice Department accuse Apple of stalling terrorist probe

19 May 2020

Apple MacBook Pro 13in (2018) review: Perfection, redefined

18 May 2020

Most Popular

Microsoft Windows

Microsoft warns users not to install Windows 10's May update

28 May 2020
data breaches

EasyJet faces class-action lawsuit over data breach

26 May 2020
cyber security

Microsoft bans Trend Micro driver from Windows 10 for "cheating" hardware tests

27 May 2020