IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more
Myles Leach
Why the future of the contact centre lies in the cloud
A cloud connected to electronic devices
Cloud

Why the future of the contact centre lies in the cloud

We’re consumers just as much as providers and we expect multichannel communication, argues Myles Leach
26 Jun 2019
How to give your sales a human touch
Two hands shaking over a desk
sales

How to give your sales a human touch

Despite free access to a plethora of information, customers have rarely been as confused as they are today, argues Myles Leach
24 Oct 2018
The cloud telephony opportunity for IT resellers
A cartoon phone handset surrounded by the outline of a cloud
Network & Internet

The cloud telephony opportunity for IT resellers

Telephony in the cloud is a growth market, and resellers play a crucial role
12 Jul 2017