Slow broadband speeds impacting UK business productivity

Over half of UK broadband customers are unsatisfied with their current connections

Slow broadband speeds are making the majority of UK broadband customers less productive, new data has revealed.

A survey of over 2,000 UK customers showed that over half of consumers feel that their existing connections are insufficient to support increasing amounts of online activity. The research was carried out by Boosty, a provider of broadband 'top-up' solutions.

This could have genuine economic impacts, as 52 per cent said they use their home broadband for working and approximately 30 per cent stated that poor connectivity has adversely impacted their productivity when doing so.

In fact, when their home connections fail, a third of customers would resort to using their mobile data package, and more than 20 per cent would be reduced to using someone else's Wi-Fi.

Advertisement - Article continues below
Advertisement - Article continues below

"Consistent, fast connectivity plays an integral role in both our business and personal lives," said Boosty's CEO Paul Evans.

"Yet despite the ongoing efforts of UK broadband providers to deliver superfast fibre connectivity, these survey results clearly demonstrate that consumers are disappointed with the technology. People expect a seamless, dependable service so that they continue doing the things they rely on and enjoy."

Unsurprisingly, consumers reported that the loss of access to administration and banking services would have the biggest impact in their lives, followed by communications platforms like WhatsApp. Online video streaming trailed behind in third place.

The survey follows the news that residents in the 5 per cent of the UK not covered by the Broadband Universal Service Obligation will have to request high-speed internet, after the government said that rolling it out to all residents would not be economically viable.

"Just like food, water and the air we breathe, a decent internet connection has become a staple in the modern consumer's diet," Evans said.

"Yet, given the increased pressure we place on the internet to go about our day-to-day, if the problem of broadband provision in the UK isn't addressed, then we're at risk of being starved of the online activities we rely on.'"

Featured Resources

Digitally perfecting the supply chain

How new technologies are being leveraged to transform the manufacturing supply chain

Download now

Three keys to maximise application migration and modernisation success

Harness the benefits that modernised applications can offer

Download now

Your enterprise cloud solutions guide

Infrastructure designed to meet your company's IT needs for next-generation cloud applications

Download now

The 3 approaches of Breach and Attack Simulation technologies

A guide to the nuances of BAS, helping you stay one step ahead of cyber criminals

Download now

Most Popular

operating systems

17 Windows 10 problems - and how to fix them

13 Jan 2020
Microsoft Windows

What to do if you're still running Windows 7

14 Jan 2020
web browser

What is HTTP error 503 and how do you fix it?

7 Jan 2020
General Data Protection Regulation (GDPR)

Data protection fines hit £100m during first 18 months of GDPR

20 Jan 2020