Building a digital business in uncertain times

How businesses can use digital tools to reach customers, build resiliency and speed up their processes

We are in the midst of a global pandemic, with uncertainty and concern rife at both a professional and personal level. Organisations are –rightly – putting the health and wellbeing of employees before anything else, but they remain under pressure to ensure businesses can operate as near-normal as possible, too.

This means, in turn, the role of the IT department and CIO continues to evolve. In addition to managing (and potentially accelerating) already planned digital transformation efforts, CIOs will be critical in helping businesses remain agile and resilient to current and future challenges.

It is a balancing act as, at the same time, they must ensure they don’t lose sight of traditional IT priorities such as ensuring cyber security and data privacy.

This webinar, in association with Workday and IDC, explores: 

  • Digital business models to enable remote everything, digital customer outreach and intelligent business processes 
  • The role of the CIO, CFO, and CHRO in transforming the core IT infrastructure into an intelligent core – the backbone for a successful digital business 
  • Creating business processes to build operational resiliency and agility – not only to help navigate this crisis, but also for the longer term.

Maggie Holland

B2B Editorial Director at Dennis

Maggie has been a journalist since 1999. In 2006, just weeks before IT Pro was launched, Maggie joined Dennis Publishing as a reporter. Having worked her way up to editor of IT Pro, she was appointed group editor of Cloud Pro and IT Pro in April 2012 and then editorial director of all B2B sites (including Channel Pro) in May 2016. Her areas of particular interest, aside from cloud, include management and C-level issues, the business value of technology, green and environmental issues and careers to name but a few.

Danielle Hernandez

Research Analyst, European Digital Transformation Practice

Danielle Hernandez is research analyst for IDC's European Digital Transformation (DX) Practice where she covers a wide variety of topics relating to DX, focusing on assessing the ‘digital’ impact of emerging technologies such as AI/cognitive and blockchain. She also supports IDC’s regional and global consulting projects for key clients in the Digital Transformation space.

Based out of Munich, Danielle started working for IDC within European Financial Insights group covering payments and emerging regulations such as the Payment Services Directive (PSD2). Before joining IDC, Danielle worked on various projects as a marketing consultant and established her own creative agency back home in Venezuela.

Hernandez holds an MBA from IESA Business School (Caracas, Venezuela) and an International Master in Marketing form EADA Business School (Barcelona, Spain).

Phil Carter

Chief Analyst, Europe

Philip Carter is Chief Analyst for the European region. This new role has been created specifically to drive innovation in new research topics and deliverables, to promote collaboration and knowledge sharing, and to increase customer satisfaction. Specifically, Carter will identify new topics and themes and drive thought leadership, working with the broader team to continuously inject innovation into IDC's regional deliverables, events, and CXO Summits.

Carter will continue to manage the European Enterprise Infrastructure and Software Group. This group comprises a team of analysts that cover the infrastructure, middleware, and applications software markets and is tasked with writing and presenting on broader enterprise infrastructure software trends and the impact of emerging technology areas such as Big Data, cloud, mobility, and social as they relate to the European region. Carter is regularly featured on mainstream media such as CNBC and Bloomberg, and in global publications such as the New York Times. Prior to working for IDC in Europe, Carter worked in IDC's Asia/Pacific region, covering the software, services, channels, and sustainability research areas. Before joining IDC, he worked at SAS Institute (both in EMEA and Asia/Pacific) in marketing strategy, product management, and business development roles.

Originally from Zimbabwe, Carter holds an honors degree in business science, majoring in economics and law from the University of Cape Town, South Africa.

Follow Philip on Twitter @carter_pc

Oliver McKenna

CTO Northern Europe, Workday

Oliver McKenna was appointed CTO for Northern Europe at Workday in May 2019.

Oliver joined Workday from Unum – the leading Insurer and Benefits provider - where he was Chief Technology Architect. Oliver led teams to radically transform how new products were brought to market and totally revamped the customer experience, helping create a 22% sales growth year on year. As a pre-requisite to that transformation, Oliver and his colleagues completed a successful implementation of Workday HCM, Finance and Procurement.

Prior to Unum, Oliver enjoyed a successful career in Fidelity Investments for 18 years spanning three different roles. His most recent role was CIO for HR Access - a leading vendor in the HR and Payroll industry, which was owned by Fidelity Capital. As a member of the executive team Oliver helped generate a 400% increase in revenues and sales. Oliver was responsible for product management and development. Before HR Access, Oliver created up a new software company called TerraNua, also under Fidelity Capital, which delivered cloud solutions for Payroll and Compliance. Prior to TerraNua, Oliver led the Fidelity Ireland technology team.

Oliver began his career in Bank of Ireland before moving to Standard Life in Edinburgh, as a Technology Manager for eight years. He has a BSc in Computer Science from the University of Ulster and is an alumni of the University of Virginia’s Darden School of Business.

Featured Resources

Navigating the new normal: A fast guide to remote working

A smooth transition will support operations for years to come

Download now

Leading the data race

The trends driving the future of data science

Download now

How to create 1:1 customer experiences at scale

Meet the technology capable of delivering the personalisation your customers crave

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How to achieve daily SAP releases

Accelerate the pace of SAP change to support your digital strategy

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