The global state of the MSP report

Trends, growth drivers, and challenges in the world of MSPs

Trends, growth drivers, and challenges in the world of MSPs - whitepaper from Datto
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MSPs are not only at the core of the IT channel, but essential service providers for millions of small and medium businesses. What technologies do MSPs rely on to deliver services to their clients and how are they expected to change in the years ahead? 

In this Datto report, based on a worldwide survey of more than 1,800 MSPs, many of the specific behaviours and traits of high-growth MSPs are identified, along with what separates them from their competition.

The initial research was conducted before the COVID-19 pandemic, but a second, shorter survey was conducted to establish how MSPs priorities had shifted. The report will shed light on how MSPs can overcome challenges in the face of a new SMB landscape.

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