IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

Business operations

Report estimates £84 billion mid-market opportunity for European IT service providers
A close up photo of a building angled towards a cloudy blue sky, showing white and grey panels next to blue windows
digital transformation

Report estimates £84 billion mid-market opportunity for European IT service providers

Mid-market company spending to increase by 52% by 2026, global management consultancy Oliver Wyman says
22 Jul 2022
Hackers hiding malicious links in top Google search results, researchers warn
A phone showing the google homepage is held in someone's hand in close-up, with a dimly-lit red wall in the background
malware

Hackers hiding malicious links in top Google search results, researchers warn

Malicious adverts made to resemble links to websites are targeting some of the world’s most popular websites
21 Jul 2022
Samsung proposes 11 Texas semiconductor plants worth $191 billion
A large semiconductor factory, with the words SAMSUNG ELECTRONICS on the side
Hardware

Samsung proposes 11 Texas semiconductor plants worth $191 billion

The school boards of Austin and Taylor are to consider new facilities that could bring 10,000 new jobs to the area
21 Jul 2022
Economic downturn now perceived a bigger threat to business than ransomware
A close up shot of a street window display showing a series of falling stock prices
Business strategy

Economic downturn now perceived a bigger threat to business than ransomware

Businesses are advised to conduct regular risk assessments and embrace the economic threat as an opportunity for growth
21 Jul 2022
Freshworks expands unified customer record architecture with Freshchat
A smartphone with the word Freshworks displayed on screen next to the company logo
customer relationship management (CRM)

Freshworks expands unified customer record architecture with Freshchat

AI-driven chat bot provides complete customer context across support, sales, and marketing teams
21 Jul 2022
Elgato Stream Deck Mk.2 review: Functionality on deck
A photograph of the Elgato Stream Deck Mk.2
peripherals

Elgato Stream Deck Mk.2 review: Functionality on deck

A supremely useful set of shortcut buttons that can speed up almost any PC task
21 Jul 2022
Trust is vital to the future of customer experience
A happy woman holding a device surrounded by a cloud of icons indicating good customer experience
Sponsored

Trust is vital to the future of customer experience

As third-party cookies enter their twilight, more trustworthy systems are essential to deliver the kind of digital relationships companies and custome…
21 Jul 2022
Why enterprises are resurrecting the intranet 
Graphic of several interconnected computer nodes to represent an intranet
Network & Internet

Why enterprises are resurrecting the intranet 

Businesses are embracing the next-gen intranet as they seek to create engaging and inclusive communications experiences
21 Jul 2022
Google and Oracle data centres hit by issues amidst hottest ever UK day
Red cooling fans spin in a data centre wall
Cloud

Google and Oracle data centres hit by issues amidst hottest ever UK day

The tech giants were forced to remedy servers as cooling systems strained against 40C outside temperatures
20 Jul 2022
Microsoft launches Digital Contact Center Platform
Microsoft's Digital Contact Center on mobile
customer relationship management (CRM)

Microsoft launches Digital Contact Center Platform

The tech giant's new service will pull together features from Dynamics, Teams and Nuance AI for customer service automation
20 Jul 2022
Meta begins encrypting Facebook URLs, nullifying tracking countermeasures
A screen with a stylised M logo and the word Meta sits on a reflective surface
privacy

Meta begins encrypting Facebook URLs, nullifying tracking countermeasures

The move has made URL stripping impossible but will improve analytics
19 Jul 2022
Apple hit with class action suit for stifling rival tap-to-pay options
Close-up view of man using Apple Pay paying for public transport
Mobile

Apple hit with class action suit for stifling rival tap-to-pay options

The devil is in the details of Apple’s policies, states Hagens Berman’s spokesperson
19 Jul 2022
3CX Phone System Enterprise 18 review: Unbeatable value
A screenshot showing the 3CX Phone System Enterprise 18 main dashboard
Voice over Internet Protocol (VoIP)

3CX Phone System Enterprise 18 review: Unbeatable value

Whether it’s on-premises or cloud-hosted, 3CX’s affordable Phone System 18 is perfect for SMBs
19 Jul 2022
Slack to increase subscription prices for the first time
A building with the Slack logo displayed outside
software as a service (SaaS)

Slack to increase subscription prices for the first time

Users of Slack Pro can keep their current subscription for an additional year if they renew before 1 September 2022
19 Jul 2022
How to make a printer shortcut in Windows 10
A graphic of a printer spewing paper across a green background
Microsoft Windows

How to make a printer shortcut in Windows 10

Quickly checking printer settings and the print tray just got a bit easier with these simple steps
18 Jul 2022
How to take a screenshot on MacOS
A screenshot box is dragged over the MacOS purple desert background
operating systems

How to take a screenshot on MacOS

We run you through the various ways to take a screenshot on MacOS, including how to capture tricky areas like the menu and touch bars
18 Jul 2022
FCA sets out stall on crypto regulation
Nikhil Rathi, Chief Executive of the Financial Conduct Authority, gestures with his right hand while talking at a conference
Business operations

FCA sets out stall on crypto regulation

Cryptocurrency remains in the regulatory body's sights, with sustainability also driving decision-making
15 Jul 2022
Morgan Stanley fined $200m for "unapproved" WhatsApp use
A building showing the logo for Morgan Stanley investment bank
business communications

Morgan Stanley fined $200m for "unapproved" WhatsApp use

US gov report criticises bank for conducting business via personal channels of communications
15 Jul 2022
Intel warns customers to expect price hike for certain chips
A sign outside Intel's head office
Hardware

Intel warns customers to expect price hike for certain chips

Sources close to the matter said the rises could be anywhere between single digits and more than 20%
15 Jul 2022
Emojis in the workplace can bring colleagues together
A variety if emojis against a blue background
collaboration

Emojis in the workplace can bring colleagues together

Two-thirds of hybrid workers use emojis to feel closer to their colleagues, and this can even lead to a unique workplace language evolving over time
13 Jul 2022
Apple cuts ties with Jony Ive after 30 years
Two businessmen, Jony Ive and Tim Cook, talk with out of focus iPhones on stands in the foreground
Hardware

Apple cuts ties with Jony Ive after 30 years

The designer, who gave Apple its most iconic designs, seeks greater autonomy for his own firm
13 Jul 2022
Your key to digital differentiation and competence
Whitepaper cover with title and image of woman wearing glasses writing on a whiteboard in a dark officewhitepaper
Whitepaper

Your key to digital differentiation and competence

Database services fit for app modernisation, cloud-native innovation, and data-driven strategies
13 Jul 2022
Red Hat appoints Matt Hicks as CEO
Red Hat logo on the outside of an office building
business management

Red Hat appoints Matt Hicks as CEO

Paul Cormier will move to chairman as the open-source giant continues its hybrid cloud push
13 Jul 2022
TikTok launches programme to help SMBs with social media marketing
The TikTok logo on an application store accessed from a smartphone
social media marketing

TikTok launches programme to help SMBs with social media marketing

Six-week initiative aims to equip businesses with the skills they need to get started on the social platform
13 Jul 2022