McAfee sues Dixons Carphone over breached sales deal

The anti-virus firm claims the retailer has broken its four-year agreement by promoting Symantec

Anti-virus software developer McAfee is suing Dixons Carphone for failing to honour an agreement to promote its products, claiming it will cost the company more than 30 million in lost sales.

The US firm also claims Dixon Carphone is marketing rival provider Symantec, instead.

This is according to a High Court writ against the retail chain, first reported in The Times, that alleges it breached a deal where it would exclusively market McAfee as an add-on purchase for customers who bought hardware from Dixons Carphone.

Advertisement - Article continues below

It's reported that possible compatibility issues with Windows 10s, Microsoft's slimmed-down operating system, are the reason behind the alleged breach of contract.

Microsoft's May security update was said to have caused problems for McAfee and a number of other software providers. The tech giant released a second patch to resolve the issue, but problems still persisted for McAfee users.

"Microsoft and McAfee have identified an issue on devices with McAfee Endpoint Security (ENS) Threat Prevention 10.x or McAfee Host Intrusion Prevention (Host IPS) 8.0 or McAfee VirusScan Enterprise (VSE) 8.8 installed," said Microsoft, in a July bug report. "It may cause the system to have slow startup or become unresponsive at restart after installing this update."

Advertisement
Advertisement - Article continues below

McAfee has argued that this did not justify Dixon's alleged move to stop promoting its products. A company memo is said to have told staff to "ensure all McAfee anti-virus products are only displayed in the McAfee software bay and nowhere else," according to The Times.

Advertisement - Article continues below

The security software company, which is owned jointly by Intel and TPG Capital, said it signed a four-year deal with the retail chain which is set to expire in April 2021. Dixons said it was unable to comment on an ongoing legal case, but it has been ordered to pay 100,000 in costs and has until the end of the week to submit its defence.

IT Pro has approached McAfee for comment.

Featured Resources

Key considerations for implementing secure telework at scale

Identifying the security risks and advanced requirements of a remote workforce

Download now

The State of Salesforce 2020

Your guide to getting the most from Salesforce

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Rethink your cybersecurity strategy for the new world

5 steps to secure the enterprise and be fit for a flexible future

Download now
Advertisement

Most Popular

How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

3 Aug 2020
How to use Chromecast without Wi-Fi
Mobile

How to use Chromecast without Wi-Fi

4 Aug 2020
Police use of facial recognition ruled unlawful in the UK
privacy

Police use of facial recognition ruled unlawful in the UK

11 Aug 2020