Banking automation: Designing for “no touch”

An industrial revolution is happening and the financial services industry is changing to reflect it

whitepaper

As customer expectations and new technologies continue to challenge typical banking operating models, banks are increasingly adopting automation into their processes. These chatbots, robo-advisors and other artificial intelligence solutions take care of routine tasks, leaving other employees free to engage with customers and handle more complex assignments. 

This whitepaper talks about cognitive process automation’s role in the future of the banking industry, how the upcoming shift in workforce demographics will impact organisational structure and industry-wide automation patterns.

Most Popular

How to build a CMS with React and Google Sheets
content management system (CMS)

How to build a CMS with React and Google Sheets

24 Feb 2021
Oxford University COVID lab falls victim to hackers
hacking

Oxford University COVID lab falls victim to hackers

26 Feb 2021
Npower shuts down app after hackers steal user data
hacking

Npower shuts down app after hackers steal user data

25 Feb 2021
How to connect one, two or more monitors to your laptop
Laptops

How to connect one, two or more monitors to your laptop

25 Feb 2021