IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

The IT Pro Podcast: How to automate your business

We learn how Glasgow Credit Union ditched paper processes with the help of software automation

The IT Pro Podcast: How to automate your business

Automation has been a trend in business for decades, but with the advent of cloud-powered low-code no-code tools, the benefits are now within reach of even the smallest organisations. Businesses are increasingly making use of the tools to reduce their reliance on paper processes, speed up manual tasks through intelligent workflows, and extract more value from their data.

In this episode, we hear from Paul McFarlane, CTO of Glasgow Credit Union, to find out how deploying business automation tools within the company’s lending business allowed it to achieve significant growth without increasing headcount, as well as offering faster loan approvals, and navigating the disruptions of COVID-19.

Highlights

“The pain points we had with deploying the process automation was we were not an IT focused business, we were not technically literate as a business; we had systems that had been in place for a long time. And we didn't have the capacity, or indeed the resources at the time, to start developing and start, you know, building interfaces and APIs that would sit in front of our existing back office. So we looked externally, and had to look externally to various different platforms, platforms like Laserfiche and Experian and different things that we could bring in to achieve some of those process automations.”

“The timeline for us was about three months. So we probably could have done that a lot quicker, the three month timeline was because we had to build a lot of front end stuff. So there's a lot of bespoke front end application forms and different things that we built. The actual business process automation, and configuring the workflows is really simplistic, and that can be deployed quite quickly. I'd suggest a number of days. If you weren't putting customised front ends on it to enable self-serving different things for customers. So ours was quite bespoke, which is what took the time.”

“There's been significant benefits as part of the process automation. It has helped us grow, which was the overall objective, and we've grown without any increase in headcount. It's not a revolution for the business, it's been an evolution over a period of years. And our headcount has more or less remained static for 12 years, despite the fact we've grown from £50 million to £200 million. And so I think that's quite an achievement. And we've achieved that through process automation.”

Read the full transcript here.

Footnotes

Subscribe

Featured Resources

Four strategies for building a hybrid workplace that works

All indications are that the future of work is hybrid, if it's not here already

Free webinar

The digital marketer’s guide to contextual insights and trends

How to use contextual intelligence to uncover new insights and inform strategies

Free Download

Ransomware and Microsoft 365 for business

What you need to know about reducing ransomware risk

Free Download

Building a modern strategy for analytics and machine learning success

Turning into business value

Free Download

Recommended

The IT Pro Podcast: How Singapore became a data centre powerhouse
data centres

The IT Pro Podcast: How Singapore became a data centre powerhouse

20 May 2022
The IT Pro Podcast: Solving SMB challenges through tech
SMB

The IT Pro Podcast: Solving SMB challenges through tech

13 May 2022
The IT Pro Podcast: How to scale your tech platform
software development

The IT Pro Podcast: How to scale your tech platform

6 May 2022
The IT Pro Podcast: Building a smart factory
Internet of Things (IoT)

The IT Pro Podcast: Building a smart factory

29 Apr 2022

Most Popular

Russian hackers declare war on 10 countries after failed Eurovision DDoS attack
hacking

Russian hackers declare war on 10 countries after failed Eurovision DDoS attack

16 May 2022
Researchers demonstrate how to install malware on iPhone after it's switched off
Security

Researchers demonstrate how to install malware on iPhone after it's switched off

18 May 2022
Windows Server admins say latest Patch Tuesday broke authentication policies
Server & storage

Windows Server admins say latest Patch Tuesday broke authentication policies

12 May 2022