Cisco WebEx will use voice tools to exploit ‘next frontier’ of data insights

Translation and transcription tools being introduced are supported by AI and machine learning

Cisco’s flagship collaboration suite, WebEx Meetings, will introduce a voice assistant alongside transcription and translation tools to help customers mine insights from the voice data collected by the platform.

The added tools, powered by artificial intelligence (AI), will allow teams using the platform to streamline the entire meetings process, from automating aspects like minute-taking, and recording actionable items.

In addition to an Alexa-like voice assistant, real-time transcription tools will combine with advanced analytics so businesses can derive insights from the voice data that’s collected internally during all meetings.

This technology, which Cisco adopted following its Voicea acquisition in September last year, generates a word cloud following each meeting, and automates clips and videos that can serve as packaged highlights. The system, moreover, can be trained to learn corporate taxonomy specific to each business.

“Voicea users have reported saving more than six hours per week per user with more actionable and efficient meetings, and we believe Webex users will experience similar results,” said VP and GM for team collaboration at Cisco, Sri Srinivasan.

“We’re excited to bring this and other cognitive features to the 300 million users we already serve with Cisco Collaboration. This technology will fundamentally change how we are able to deliver massively personalised experiences and transform the way we work.”

The company says the added automation, particularly on action points and highlights that can be distributed to absentees or attendees to serve as reminders, will lead to more productive meetings overall. The engine can also determine information such as what the meeting was about and even the tone of the meeting.

The addition of aspects like live closed-captioning, meanwhile, will allow people to tune into meetings remotely while they're in busy or noisy environments. All users, meanwhile, will be able to read back through a transcript that’s automatically generated to recap on certain points and even search this for particular information.

Cisco’s Webex assistant and voice tools feed into the company’s idea of "cognitive collaboration", which essentially amounts to giving customers the right information, at the right time and in the right context. This is, as the company sees it, paramount to giving businesses the ability to gain insights from a new pool of data that’s been relatively untapped.

“We think of transcription and the capabilities around it ... as the next frontier as information as a currency,” Srinivasan added. “It is the next data quorum – the largest data quorum – that we can create at Cisco collaboration.

“And when you think about 300 million users across calling, across meetings, starting to bring this information forward, we are able to bring that information – that data – and convert that into information. So there’s a number of capability sets that come; for example, analytics at the end of the meeting.”

The firm also moved to quash any concerns from businesses over whether Cisco might itself gather their voice data, suggesting that users can set their own privacy controls, and that all its services are GDPR-compliant. All data is also end-to-end encrypted, which customers can either manage themselves or give Cisco the keys to.

Featured Resources

Virtual desktops and apps for dummies

An easy guide to virtual desktop infrastructure, end-user computing, and more

Download now

The total economic impact of optimising and managing your hybrid multi-cloud

Cost savings and business benefits of accelerating the cloud journey

Download now

A buyer’s guide for cloud-based phone solutions

Finding the right phone system for your modern business

Download now

What’s next for the education sector?

A new learning experience

Download now

Recommended

Cisco to acquire threat intelligence provider Kenna Security
Acquisition

Cisco to acquire threat intelligence provider Kenna Security

14 May 2021
Cisco's Socio Labs acquisition will bring Webex enhancement
video conferencing

Cisco's Socio Labs acquisition will bring Webex enhancement

13 May 2021
Getting everyone on board with the corporate vision
Business strategy

Getting everyone on board with the corporate vision

13 May 2021
Tech giants lobby US to fund chip production
Hardware

Tech giants lobby US to fund chip production

11 May 2021

Most Popular

KPMG offers staff 'four-day fortnight' in hybrid work plans
flexible working

KPMG offers staff 'four-day fortnight' in hybrid work plans

6 May 2021
Hackers use open source Microsoft dev platform to deliver trojans
Security

Hackers use open source Microsoft dev platform to deliver trojans

14 May 2021
How to move Windows 10 from your old hard drive to SSD
operating systems

How to move Windows 10 from your old hard drive to SSD

30 Apr 2021