2020 Digital Transformation Trends Report

Leading companies are now in the Customer Experience business

whitepaper

Customer Experience (CX) investment is set to rise in 2020 as C-suite executives become more convinced of the commercial benefits and prioritise accordingly. Over half are planning to increase their CX-related technology spending this year.

But do they have the infrastructure, approach and talent in place to be able to achieve their CX objectives?

This report sets out the findings from the most senior respondents to a 2020 Digital Trends survey, showing the importance of technology in underpinning experience management.

Download it now to explore the key findings, and how CEOs, CIOs and CTOs can remain one step ahead of the curve by anticipating and responding to the demands of future customers.

Recommended

What is digital transformation?
Business strategy

What is digital transformation?

6 Mar 2020
Building a digital nervous system for your business
Business strategy

Building a digital nervous system for your business

7 Mar 2020

Most Popular

16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

16 Sep 2020
16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

16 Sep 2020
The Xbox Series X shows how far the cloud still has to go
Cloud

The Xbox Series X shows how far the cloud still has to go

25 Sep 2020
Windows XP source code allegedly leaked online
Microsoft Windows

Windows XP source code allegedly leaked online

25 Sep 2020