Employees are overlooked in digital transformation processes, study claims

Just 5% of IT managers consider staff as their top priority when making technology investments

Just 5% of IT managers consider employees as their top priority when making technology investments, which stifles productivity and causes staff to become overwhelmed.

That's according to a new study from Lenovo, which surveyed 1,000 IT managers from the UK, Netherlands, France, and Germany.

The research that employees are often overlooked in the process of digital transformation, with the majority (62%) of respondents reporting that their investment decisions are entirely business-centric.

This leads to new technology slowing down processes instead of improving them, according to a fifth of employees. Lenovo suggests that, in order to experience the full potential of the newly-implemented technology, businesses should ask people-centric questions during the adoption process.

Advertisement - Article continues below

The study also found that flexible working policies introduced during the coronavirus pandemic provided employees with a greater level of support, signalling the emergence of a more people-centric approach. In fact, 70% of respondents have observed more emphasis within their organisation on responsible business.

President of Lenovo’s Data Center Group for EMEA Giovanni Di Filippo said that, although “organisations place greater emphasis on the wellbeing of their employees, (...) the study shows that this is only the beginning”.

“If there is a change of heart and mind within the industry, taking a people-first approach to IT adoption, we will see positive change for both organisations and wider society. Happier employees, greater productivity and a faster pace of innovation – these are the benefits of placing people at the centre of IT decisions,” he said.

Advertisement - Article continues below

However, for the time being, many employees still feel overwhelmed by the complexity and pace of digital transformation - almost one in two (47%) IT managers reported that users struggle to embrace new software.

Related Resource

Make Employee Experience the North Star of your workforce technology agenda

Technology can make or break employee engagement

Download now

According to Di Filippo, “data and technology cannot be transformative without humans bringing it to life and giving it purpose”.

Advertisement - Article continues below

“We want businesses to think human by investing in ‘Smarter Technology for All’. As for vendors – it’s time to think beyond what they make and consider who they make it for. If people are put first, we know the benefits and desired company outcomes will be great.”

The challenges presented by the coronavirus pandemic and resulting lockdown can also be credited with accelerating transformation plans, with digital technology enabling the overwhelmed NHS to keep providing vital services to millions of patients.

Featured Resources

Preparing for long-term remote working after COVID-19

Learn how to safely and securely enable your remote workforce

Download now

Cloud vs on-premise storage: What’s right for you?

Key considerations driving document storage decisions for businesses

Download now

Staying ahead of the game in the world of data

Create successful marketing campaigns by understanding your customers better

Download now

Transforming productivity

Solutions that facilitate work at full speed

Download now


Business strategy

What is digital transformation?

6 Mar 2020
Business strategy

Building a digital nervous system for your business

7 Mar 2020

Most Popular

Business operations

Nvidia overtakes Intel as most valuable US chipmaker

9 Jul 2020

How to find RAM speed, size and type

24 Jun 2020

Is it time to put Intel Outside?

10 Jul 2020