IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more

UK firms turn to ADM providers to navigate COVID-19, Brexit

Budget cuts, disruption, and uncertainty have driven demand for application development and maintenance services

Visualisation of data mining

Next-generation application development and maintenance (ADM) service providers helped UK businesses navigate the disruptive COVID-19 pandemic and Brexit in 2020, research firm ISG has found.

Enterprises facing rapidly changing requirements and uncertainty have embraced evolving services for application development, testing and security, according to the 2020 ISG Provider Lens Application Development & Maintenance (ADM) Services report for the UK.

The report evaluates the capabilities of 36 providers across six quadrants: Next-Gen ADM, Application Management Services – Midmarket/Niche, Agile Development, Continuous Testing – Large Accounts, Continuous Testing - Midmarket, as well as Expert Consulting and DevSecOps Consulting.

Ultimately, it found that drawn-out Brexit negotiations left businesses uncertain about procedures they would need to take over the past year, while the widespread shift to home working created a need for new remote working tools, higher software quality and stronger security.

With these huge changes occurring amid budget cuts, the uncertainty has resulted in heightened demand for ADM services, ISG said.

In particular, providers are adopting new approaches to create localised and industry-specific application services required by the UK midmarket, ISG said. However, Brexit has created another form of uncertainty, with the possibility of the large Indian service providers shifting their focus from a post-Brexit UK to Europe.

As these disruptive events play out, fast and reliable software has become more vital, while companies moving to hybrid cloud environments have created a growing need for continuous testing, the report found.

AI and machine learning now commonly play a role in this process, recognising patterns and correlations, as well as making predictions. Testing is also shifting left, ISG says, moving to earlier stages of development to catch problems earlier.

When it comes to DevOps implementations, which have seen an uptick in adoption to increase enterprise agility, security is now taking on an even more crucial role, with most service providers embracing a DevSecOps approach, the report says.

“Enterprises in the U.K. are facing the same growing need for application agility and flexibility as companies everywhere, but often with more urgency,” commented Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Next-generation ADM providers are evolving their services to meet these kinds of demands, including the need for cultural change to adopt Agile development.”

Featured Resources

Activation playbook: Deliver data that powers impactful, game-changing campaigns

Bringing together data and technology to drive better business outcomes

Free Download

In unpredictable times, a data strategy is key

Data processes are crucial to guide decisions and drive business growth

Free Download

Achieving resiliency with Everything-as-a-Service (XAAS)

Transforming the enterprise IT landscape

Free Download

What is contextual analytics?

Creating more customer value in HR software applications

Free Download

Recommended

Google unveils new Assured Open Source Software service
open source

Google unveils new Assured Open Source Software service

18 May 2022
Malwarebytes hires new channel chief to lead MSP and partner network
Managed service provider (MSP)

Malwarebytes hires new channel chief to lead MSP and partner network

18 May 2022
Palo Alto and Deloitte to deliver managed security services in the US
Managed service provider (MSP)

Palo Alto and Deloitte to deliver managed security services in the US

17 May 2022
US and EU thrash out plans to avert chip production “subsidy race”
Hardware

US and EU thrash out plans to avert chip production “subsidy race”

17 May 2022

Most Popular

16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

13 May 2022
Preparing for the 3G sunset
Network & Internet

Preparing for the 3G sunset

18 May 2022
(ISC)2 launches free scheme to get 100,000 UK citizens into cyber security
Careers & training

(ISC)2 launches free scheme to get 100,000 UK citizens into cyber security

17 May 2022