call centres

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artificial intelligence (AI)

NICE launches agile call recording solution for contact centers

The AI-based recording solution can be deployed both on-premises and in the cloud

7 May 2021

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Advertisement Feature

With the future of offices in question, now is the time to think about boosting customer service with advanced call centre features

17 Aug 2020

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Voice over Internet Protocol (VoIP)

A cloud VoIP service that sets the standard for ease of use, features, flexibility and affordability

18 Feb 2019

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Cloud

Google can now use artificial intelligence to make phone calls on your behalf, but is it clever or alarming?

9 Aug 2018

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Business operations

The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe

26 Jun 2018

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Mobile Phones

Annual growth only 2.8%, down from an expected 5%, says market analyst TrendForce

13 Feb 2018

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IT infrastructure

Customers running small businesses were unable to withdraw funds

8 Feb 2018