call centres
Creating a call centre wherever employees are based

Creating a call centre wherever employees are based
With the future of offices in question, now is the time to think about boosting customer service with advanced call centre features
17 Aug 2020
RingCentral Office review: Calling the shots

RingCentral Office review: Calling the shots
A cloud VoIP service that sets the standard for ease of use, features, flexibility and affordability
18 Feb 2019
Liberty Global picks Cisco to unify its customer services

Liberty Global picks Cisco to unify its customer services
The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
26 Jun 2018
Smartphone sales around the world to remain weak this year

Smartphone sales around the world to remain weak this year
Annual growth only 2.8%, down from an expected 5%, says market analyst TrendForce
13 Feb 2018
Aviva pensions platform suffers outage

Aviva pensions platform suffers outage
Customers running small businesses were unable to withdraw funds
8 Feb 2018