call centres
IBM adds new features to Watson Assistant 
IBM adds new features to Watson Assistant
New capabilities will help businesses quickly set up IntelePeer voice agents, perform seamless bot-to-agent handoffs, and more
9 Sep 2021
NICE launches agile call recording solution for contact centers
NICE launches agile call recording solution for contact centers
The AI-based recording solution can be deployed both on-premises and in the cloud
7 May 2021
Creating a call centre wherever employees are based
Creating a call centre wherever employees are based
With the future of offices in question, now is the time to think about boosting customer service with advanced call centre features
17 Aug 2020
RingCentral Office review: Calling the shots
RingCentral Office review: Calling the shots
A cloud VoIP service that sets the standard for ease of use, features, flexibility and affordability
18 Feb 2019
A look at Duplex, Google's creepy AI chatbot
A look at Duplex, Google's creepy AI chatbot
Google can now use artificial intelligence to make phone calls on your behalf, but is it clever or alarming?
9 Aug 2018
Liberty Global picks Cisco to unify its customer services
Liberty Global picks Cisco to unify its customer services
The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
26 Jun 2018
Smartphone sales around the world to remain weak this year
Smartphone sales around the world to remain weak this year
Annual growth only 2.8%, down from an expected 5%, says market analyst TrendForce
13 Feb 2018
Aviva pensions platform suffers outage
Aviva pensions platform suffers outage
Customers running small businesses were unable to withdraw funds
8 Feb 2018