call centres

New capabilities will help businesses quickly set up IntelePeer voice agents, perform seamless bot-to-agent handoffs, and more

The AI-based recording solution can be deployed both on-premises and in the cloud

With the future of offices in question, now is the time to think about boosting customer service with advanced call centre features

A cloud VoIP service that sets the standard for ease of use, features, flexibility and affordability

Google can now use artificial intelligence to make phone calls on your behalf, but is it clever or alarming?

The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe

Annual growth only 2.8%, down from an expected 5%, says market analyst TrendForce

Customers running small businesses were unable to withdraw funds