Microsoft partners with Centrica and NHS Scotland to drive digital transformation

Centrica is using Microsoft's Dynamics 365 with AI, while NHS Scotland has implemented Office 365 for better collaboration

Microsoft 365 suite

Microsoft has announced two key cloud-based partnerships, helping Centrica and NHS Scotland roll out their digital transformation projects.

The tech giant's tie-up with energy and domestic services supplier Centrica is focused on helping its staff better service energy customers. It will use Microsoft Dynamics 365 to autonomously plan and dispatch British Gas engineers when required by customers. This will replace legacy systems, where it often took too long to get engineers out to jobs.

Centrica employees will be able to track this activity and then advise customers when their service engineers will arrive. The system combines Microsoft AI tech with applications in its Dynamics 365 suite, such as PowerBI, Logic App, Flow and PowerApps.

"Just over a year ago we announced that Centrica had transitioned to Microsoft Azure, a move at the heart of our digital transformation ambitions," Matthew Bateman, managing director for Field Operations at British Gas said.

Advertisement
Advertisement - Article continues below
Advertisement - Article continues below

"This announcement marks the next stage on that journey building cutting-edge intelligence into the way we run our field operations to improve the service we deliver for our customers in their homes."

Microsoft has also announced a partnership with NHS Scotland, deploying its Office 365 productivity suite to all 161,000 employees in an effort to boost collaboration and offer better care to patients.

One of the anticipated benefits of the integration of Microsoft cloud apps is that patients will experience shorter wait times because different departments (such as social care and health services) will be able to communicate more effectively.

Additionally, Microsoft will help migrate all existing NHS systems to Windows 10 E5 over the next three years to protect the public sector organisation from potential cyber attacks.

"By consolidating hundreds of separate systems across Scotland's NHS and care services, we can ensure that our hard-working staff are able to focus more on patients than processes," Jeane Freeman, Scotland's Cabinet Secretary for Health and Sport said.

"And at the same time, we have a dutyto protectpeople's information safely and securely.As part of that, moving to Office365isgoing to make our systems more resilient."

Featured Resources

What you need to know about migrating to SAP S/4HANA

Factors to assess how and when to begin migration

Download now

Your enterprise cloud solutions guide

Infrastructure designed to meet your company's IT needs for next-generation cloud applications

Download now

Testing for compliance just became easier

How you can use technology to ensure compliance in your organisation

Download now

Best practices for implementing security awareness training

How to develop a security awareness programme that will actually change behaviour

Download now
Advertisement

Recommended

Visit/network-internet/34596/bt-unveils-barrage-of-new-business-services
Network & Internet

BT unveils barrage of new business services

9 Oct 2019
Visit/network-internet/33885/zyxel-nebula-control-center-2019-review-takes-all-the-pain-out-of-networking
Network & Internet

Zyxel Nebula Control Center 2019 review

21 Jun 2019

Most Popular

Visit/microsoft-windows/32066/what-to-do-if-youre-still-running-windows-7
Microsoft Windows

What to do if you're still running Windows 7

14 Jan 2020
Visit/operating-systems/25802/17-windows-10-problems-and-how-to-fix-them
operating systems

17 Windows 10 problems - and how to fix them

13 Jan 2020
Visit/policy-legislation/data-governance/354496/brexit-security-talks-under-threat-after-uk-accused-of
data governance

Brexit security talks under threat after UK accused of illegally copying Schengen data

10 Jan 2020
Visit/hardware/laptops/354533/dell-xps-13-new-9300-hands-on-review-chasing-perfection
Laptops

Dell XPS 13 (New 9300) hands-on review: Chasing perfection

14 Jan 2020