Global Microsoft outage leaves users unable to login

US government services and Skype among platforms that suffered from an authentication issue

Password login

A host of Microsoft's cloud services including Azure Government Cloud and LinkedIn sustained a global authentication outage just a few days after users were blocked from accessing Office 365 in Europe.

Users in parts of Europe, the US, as well as Australia and Japan were blocked from logging into their services between 9pm GMT yesterday and the early hours of this morning due to authentication issues.

Advertisement - Article continues below

A host of Microsoft Cloud services including Dynamics 365 and Office 365, as well as US Government cloud resources, were out of action for a few hours due to problems with its authentication infrastructure.

According to the outage detection service downdetector, the issue may have affected a wide range of services including Skype, OneDrive, Office365, and Outlook.com - which all experienced spikes at roughly the same time. Users also complained across social media about difficulties logging into these platforms.

The issue, which has now been resolved, involved users attempting to log into new sessions, with the Azure status page indicating it concerned an internal DNS provider, describing the issue as Level 3' after an investigation. Microsoft says that engineers mitigated the outages by failing over CyberLink DNS services to an alternative provider.

These issues were resolved shortly after midnight this morning, but lasted at least a few hours, affecting users in predominantly the Eastern hemisphere who were getting into the crux of their working days.

Advertisement
Advertisement - Article continues below
Advertisement - Article continues below

The global outage arose just five days after Microsoft customers were unable to access their Office 365 accounts for a full working day in Europe.

The company confirmed on Thursday, after initially maintaining that services were running smoothly, that its cloud-powered productivity suite was experiencing difficulties, with the continental outage lasting around nine hours in total.

This rocky start to the new year reflects a series of outages that Microsoft had sustained with its cloud services in the last few months of 2018, as the Windows-manufacturer struggled to provide 100% reliability.

Featured Resources

Preparing for long-term remote working after COVID-19

Learn how to safely and securely enable your remote workforce

Download now

Cloud vs on-premise storage: What’s right for you?

Key considerations driving document storage decisions for businesses

Download now

Staying ahead of the game in the world of data

Create successful marketing campaigns by understanding your customers better

Download now

Transforming productivity

Solutions that facilitate work at full speed

Download now
Advertisement

Recommended

Visit/microsoft-azure/34748/meet-azure-arc-a-microsoft-platform-for-those-that-want-a-bit-of-everything
Microsoft Azure

Meet Azure Arc, a platform to simplify deployment management

4 Nov 2019
Visit/cloud/355986/ingram-micro-joins-red-hat-certified-cloud-and-service-provider-program
Cloud

Ingram Micro joins Red Hat Certified Cloud and Service Provider program

9 Jun 2020
Visit/cloud/355951/matt-gallatin-joins-reltio-as-its-chief-financial-officer
Cloud

Matt Gallatin joins Reltio as its chief financial officer

5 Jun 2020
Visit/security/hacking/355854/hackers-wreaking-havoc-on-googles-cloud-infrastructure
hacking

Hackers are wreaking havoc on Google’s Cloud infrastructure

1 Jun 2020

Most Popular

Visit/business/business-operations/356395/nvidia-overtakes-intel-as-most-valuable-us-chipmaker
Business operations

Nvidia overtakes Intel as most valuable US chipmaker

9 Jul 2020
Visit/laptops/29190/how-to-find-ram-speed-size-and-type
Laptops

How to find RAM speed, size and type

24 Jun 2020
Visit/server-storage/servers/356083/the-best-server-solution-for-your-smb
Sponsored

The best server solution for your SMB

26 Jun 2020