Lancaster University adopts AWS chatbots to support student services

The chatbot provides answers to student questions about their studies and social life

Lancaster University

Lancaster University has launched a chatbot for students to help them navigate their way through the university world, including serving up information about their studies and social life.

Built on AWS, the chatbot allows students to ask questions and receive contextual replies, as if they're chatting to a human. They can ask questions about their timetable, tutors and grades, or perhaps find out about clubs and societies that may be relevant to their interests.

For example, students may want to find out when their next lecture is, what grade they achieved in their last exam or the deadlines for assignments. They can also find out information about the local area and facilities, such as where they can find a free computer to use or the opening times of pubs and bars.

"With Ask L.U., Lancaster University is at the forefront of voice interfaces for its students," said Paul Harness, director at Lancaster University's Information Systems Services (ISS). "Ask L.U. enhances our existing iLancaster mobile app with a range of student-focused voice services and gives us a base on which we can build efficient, voice-driven digital services in the future."

Ask L.U works on both mobile and using the Amazon Echo smart speaker, authenticating user data using Amazon Cognito and providing a completely personalised experience.

It's been built using the whole suite of AWS services, including AWS Cloudwatch, AWS Virtual Private Cloud and AWS ElasticSearch, with Amazon Lex and Amazon Alexa providing the natural speech tech.

"Ask L.U. delivers a whole host of information for students, which they can easily and quickly access using their voice," ISS head of IT Partnering and Innovation Chris Dixon said. "This modern and innovative way of delivering information fits in perfectly with their packed academic and social lives."

Featured Resources

Edge-enabled mobility of the future

Turning vehicle data into value

Download now

Modern networking for the borderless enterprise

Five ways top organisations are optimising networking at the edge

Download now

Address multi-cloud configuration risks

Cloud security challenges and how to overcome them

Watch now

The total economic impact of IBM Security Verify

Cost savings and business benefits enabled by IBM Security Verify

Download now

Recommended

Modern networking for the borderless enterprise
Whitepaper

Modern networking for the borderless enterprise

3 Mar 2021
The care and feeding of cloud
Whitepaper

The care and feeding of cloud

24 Feb 2021
Address multi-cloud configuration risks
Whitepaper

Address multi-cloud configuration risks

24 Feb 2021
Atlassian’s new cloud offering addresses enterprises’ core needs
cloud management

Atlassian’s new cloud offering addresses enterprises’ core needs

18 Feb 2021

Most Popular

UK gov flip-flops on remote work, wants it a standard for all jobs
flexible working

UK gov flip-flops on remote work, wants it a standard for all jobs

5 Mar 2021
How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

26 Feb 2021
Star Alliance passenger data stolen in SITA data breach
data breaches

Star Alliance passenger data stolen in SITA data breach

5 Mar 2021