IT Pro is supported by its audience. When you purchase through links on our site, we may earn an affiliate commission. Learn more
Case Studies

Metro Bank chooses Rackspace to scale its services

Rackspace's innovations have resulted in time savings of up to two thirds for the bank

Banking written in red surrounded by coding

Rackspace has implemented its cloud infrastructure at Metro Bank to help speed up the time it takes branches to process transactions at end-of-business each day and report back to head office.

Because Metro Bank is a relatively new high street bank, it isn't tied to legacy infrastructure, meaning Rackspace could implement its managed cloud solution without resistance or hold-ups.

The financial institution wanted to install a solution that would allow it to scale its entire infrastructure, including its core banking operations, digital offerings and even ATMs to ensure it could be more responsive to the market, while retaining the customer experience.

“We’re growing exponentially so it’s essential that we partner with organisations that can scale alongside us, which Rackspace has clearly shown it can," Aisling Kane, Chief Operating Officer at Metro Bank said.

“Rackspace just gets us – they understand our culture and share our values. You can't underestimate the power of people. They have exceeded our expectations, and provide us with superior levels of support and guidance day in, day out.”

Metro Bank selected Rackspace to help it grow, setting a target of 12 months to complete the migration. Rackspace took up the challenge and met the deadline and budget, without any downtime affecting the bank's operations. Select applications were up and running on the new infrastructure within six weeks.

A day after the first migration, Metro Bank was already reporting its staff could complete end-of-business core banking tasks 50% faster, while generating reports that previously took an hour to produce were completed in 20 minutes.

“We’re proud to be supporting Metro Bank’s impressive growth, and as an organisation with a customer service orientated culture ourselves, its mission to deliver truly outstanding experiences for customers," Darren Norfolk, MD of Rackspace UK added.

"Metro Bank has used this approach to pose a serious challenge to the industry status quo during a period that has seen technology change the face of banking. These days, finance companies have to focus on connecting people to their money quickly, processing transactions accurately and presenting customers with access to their information at all times.”

Featured Resources

Activation playbook: Deliver data that powers impactful, game-changing campaigns

Bringing together data and technology to drive better business outcomes

Free Download

In unpredictable times, a data strategy is key

Data processes are crucial to guide decisions and drive business growth

Free Download

Achieving resiliency with Everything-as-a-Service (XAAS)

Transforming the enterprise IT landscape

Free Download

What is contextual analytics?

Creating more customer value in HR software applications

Free Download

Recommended

What is Amazon S3?
Amazon S3

What is Amazon S3?

16 May 2022
EDB unveils world-first openly governed Kubernetes Postgres operator
Cloud

EDB unveils world-first openly governed Kubernetes Postgres operator

13 May 2022
How the cloud primed Markerstudy for an M&A spree
Cloud

How the cloud primed Markerstudy for an M&A spree

9 May 2022
Gaia-X: The last chance saloon for Europe’s visionary cloud project
Cloud

Gaia-X: The last chance saloon for Europe’s visionary cloud project

4 May 2022

Most Popular

16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

13 May 2022
(ISC)2 launches free scheme to get 100,000 UK citizens into cyber security
Careers & training

(ISC)2 launches free scheme to get 100,000 UK citizens into cyber security

17 May 2022
Preparing for the 3G sunset
Network & Internet

Preparing for the 3G sunset

18 May 2022