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Genesys secures cloud reseller deal with BT

BT customers will now be able to choose Genesys Cloud to tackle contact centre needs

Contact centre solutions firm Genesys has announced it has extended its reseller agreement with BT, in a move which enables the communications provider to sell and support Genesys Cloud.

An all-in-one public cloud contact centre solution, Genesys Cloud will strengthen BT's ability to support organisations of all sizes, regardless of whether they use public and private cloud, on-premises or hybrid setups, the firm said.

BT customers will now be able to choose Genesys Cloud to tackle their contact centre needs, with the all-in-one offering designed to establish more connected, meaningful customer relationships across any channel – including voice, text, web chat and social.

Already boasting an extensive set of features, the platform also promises continuous innovation and a rapid release of new capabilities to ensure ease-of-use, radical simplification and speed.

"By adding Genesys Cloud to our portfolio, we will strengthen our ability to address any requirement from customers ranging from 25 users to tens of thousands," commented Steve Macgregor, director for the digital workplace and customer contact portfolio, Global, BT.

"We're excited to continue to grow our long-standing relationship with Genesys. It will enable more of our customers to access the flexibility, scalability and choice of our cloud offers."

Building on BT's existing Gold Partner status selling Genesys Engage, the telecoms firm passed a "stringent review process", Genesys revealed, demonstrating excellence in customer care, product certification, technical knowledge, professional services and market success.

"BT has an illustrious history in delivering highly transformative communications experiences. Combined with its vast consultative, educational and support services, this has enabled customers to realise maximum return on their Genesys Engage investments," said Alistair Burton, BT channel director for Genesys.

"Now as a reseller of Genesys Cloud, we look forward to building upon our successful partnership and leveraging our portfolio offering with BT to help more organisations extend the value of solutions even further."

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