Satya Nadella: Microsoft will build ethical AI

Microsoft chief says ethics must be taken seriously as AI begins to change society

Microsoft CEO Satya Nadella yesterday highlighted the key role ethics must play in developing future AI technology.

Speaking at Microsoft's Leading Transformation in AI event in London, Nadella predicted AI will render enormous change in "every walk of life", but warned that developers, including those in his own company, would need to take their ethical responsibilities seriously.

"We're at that stage where the choices we make are grounded in the fact that technology development doesn't just happen - it happens because us humans make design choices," he said in a speech spanning a broad range of topics, including the Internet of Things (IoT) and quantum computing. "Those design choices need to be grounded in principles and ethics - and that's what's the best way to ensure the future we all want."

Speaking favourably of a recent House of Lords report into the need for an ethical code of practice in AI, he revealed that Microsoft has formed its own ethics committee, also stressing that the tech giant is working to ensure its technology reflected the high standards Nadella said Microsoft aspires to.

Advertisement - Article continues below
Advertisement - Article continues below

One of the key challenges in language, he said, "is the models that pick up language and learn from the corpus of human data available", lightly referencing Redmond's infamous Tay bot scandal - in which the company's Twitter-based chatbot, designed to emulate a teenage girl, began parroting racial slurs and conspiracy theories after being exploited by trolls.

"Unfortunately the corpus of human data is full of biases," he conceded, "so you need to invest in tooling that allows us to de-bias when you model language from the corpus of human data."

Joined by fellow Microsoft executives and customers from Unilever and Great Ormond Street Hospital (GOSH), Nadella outlined his vision for how AI could augment human capability, not replace it, mainly in language, audio and visual applications across a range of industries.

He cited the use of EmpowerMD at Pittsburgh Medical Centre, a software designed to cut down transcription time by intelligently transcribing doctor-patient conversations.

"The doctor is more efficient, and the patient is getting more of the doctor's attention and time, which is, in fact, the benefit of AI in the workspace," the CEO said. "And these design choices around we make in how we create AI and bring to market underline how we hope to make impact."

Unilever's CIO, Jane Moran, spoke at the event about how the use of machine learning has led to improvements in analysing and democratising data, before she demonstrated how its AI-powered chatbot, Unibot, is being used across the whole organisation to cut 90% of HR time spent on manual tasks like answering basic queries.

Advertisement - Article continues below

"Crucially, it frees up the HR professional's time to really focus on productive ways to support the staff in the business," she said, adding that the platform can be built out into other divisions in the company including legal, finance and manufacturing.

Meanwhile, Nadella outlined his vision for how AI is naturally integrated with cloud and edge computing, highlighting recent shifts in how the computing fabric itself is becoming distributed from the cloud to the edge - allowing developers to build multi-sense and multi-device experiences.

"What is perhaps at the core of the experiences we create, and the applications that we create, as well as the platform itself, is AI," said Nadella. "AI is the runtime that is going to shape all of what we do going forward in terms of the applications as well as the platform advances."

"We're reconceptualising the core products we build," he said, explaining the way the company's Office, Management and Security suites were rolled into Office 365, with the same principles applying to Dynamics 365, as well as its gaming arm, and LinkedIn.

Featured Resources

Digital Risk Report 2020

A global view into the impact of digital transformation on risk and security management

Download now

6 ways your business could suffer if you don’t backup Office 365

Office 365 makes it easy to lose valuable data regularly, unpredictably, unintentionally, and for good

Download now

Get the best out of your workforce

7 steps to unleashing their true potential with robotic process automation

Download now

8 digital best practices for IT professionals

Don't leave anything to chance when going digital

Download now


Business strategy

The IT Pro Panel

24 Feb 2020

What is ethical AI?

11 Feb 2020
Careers & training

A guide to cyber security certification and training

13 Jan 2020
Software migration to Qs answered

11 Nov 2019

Most Popular


How to use Chromecast without Wi-Fi

5 Feb 2020
operating systems

How to fix a stuck Windows 10 update

12 Feb 2020

The top ten password-cracking techniques used by hackers

10 Feb 2020

Microsoft to add Defender antivirus software to Linux, iOS and Android

21 Feb 2020