Oracle extends Slack partnership with customer experience integrations

Customers Experience Cloud will allow sales staff to share intel about prospects and close deals faster

Oracle has unveiled a deeper relationship with Slack, combining its Customer Experience (CX) Cloud with the collaboration platform to make it easier for teams to communicate about sales opportunities.

The tie-up means sales staff will be able to work more closely with others in their organisation, such as account executives, product specialists and contract managers - those responsible for collaboratively close deals - by sharing knowledge of scenarios and building upon each other's experience.

Staff can have discussions and share deal details on one user interface, making it a much more streamlined process, rather than having to access separate messaging and CRM platforms to find the answers they need.

"As customer expectations continue to change, the way teams work with each other and the role individuals play on those teams, are changing as well," said Stephen Fioretti, vice president of product management for Oracle CX Sales and Service.

"To support employees as their roles evolve and change, organizations need technology that can enable new ways of working."

Oracle and Slack's partnership will also have benefits for customer service staff, providing those in direct contact with customers the communication channel to collaborate on service requests in real time. For example, the contact centre staff can talk to the support team to find a solution to service requests faster.

"The latest integrations between Oracle and Slack will help sales and customer service collaborate more effectively and build on our commitment to providing CX professionals with the tools they need to meet the needs of the Experience Economy," Fioretti added.

Featured Resources

Key considerations for implementing secure telework at scale

Identifying the security risks and advanced requirements of a remote workforce

Download now

The State of Salesforce 2020

Your guide to getting the most from Salesforce

Download now

Fast, flexible and compliant e-signatures for global businesses

Be at the forefront of digital transformation with electronic signatures

Download now

Rethink your cybersecurity strategy for the new world

5 steps to secure the enterprise and be fit for a flexible future

Download now

Recommended

Infostretch is now an AWS advanced consulting partner
Amazon Web Services (AWS)

Infostretch is now an AWS advanced consulting partner

4 Aug 2020
Ingram Micro joins Red Hat Certified Cloud and Service Provider program
Cloud

Ingram Micro joins Red Hat Certified Cloud and Service Provider program

9 Jun 2020
Matt Gallatin joins Reltio as its chief financial officer
Cloud

Matt Gallatin joins Reltio as its chief financial officer

5 Jun 2020
Hackers are wreaking havoc on Google’s Cloud infrastructure
hacking

Hackers are wreaking havoc on Google’s Cloud infrastructure

1 Jun 2020

Most Popular

How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

3 Aug 2020
How to use Chromecast without Wi-Fi
Mobile

How to use Chromecast without Wi-Fi

4 Aug 2020
How do I fix the Windows 10 Start Menu if it's frozen?
operating systems

How do I fix the Windows 10 Start Menu if it's frozen?

3 Aug 2020