customer experience (CX)whitepaper

Removing the barriers to the experience economy

Don’t just collect data. Innovate with it.
15 Nov 2019
A businessman opening a box of flying money to symbolise corporate spending
customer experience (CX)

Cost of critical application failures revealed

Financial losses are heightened during periods of peak customer demand
5 Nov 2019
machine learning

The ethical implications of conversational AI

With chatbots becoming part of daily life, we look at whether the right to data privacy is being impeded
5 Nov 2018
Business operations

Liberty Global picks Cisco to unify its customer services

The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
26 Jun 2018
Network Rail railway track
business continuity

Great Western Railway website falls over, angering customers

Train operator hasn't yet revealed the cause of the problem
2 May 2018
digital transformation

The state of digital disruption in five charts

Who is being disrupted by digital technology and what impact is it having on businesses?
17 Jan 2018
customer experience (CX)

AFC Bournemouth builds AI chatbot to interact with fans

CherryBot interacts with supporters depending on how they're feeling
4 Jan 2018