Five tech challenges facing retailers today
Technology symbols overlaid in a clothing store
e commerce

Five tech challenges facing retailers today

Rising to the challenges of the new retail age
28 Jul 2021
ITIL 4 in ten minutes
Smiling businesswoman holding phone - whitepaper from ServiceNowwhitepaper
Whitepaper

ITIL 4 in ten minutes

A quickstart guide to the latest ITSM framework
14 Jul 2021
Over two-thirds of B2B sellers plan to adopt self-service tools
'E-commerce' surrounded by symbols like shopping cart, clock, envelope on an orange background
e commerce

Over two-thirds of B2B sellers plan to adopt self-service tools

How B2B e-commerce has grown rapidly during the pandemic and how sellers are adapting to digital processes
12 Jul 2021
B2B under quarantine
Laptop screen with people on a video call - whitepaper from Adobewhitepaper
Whitepaper

B2B under quarantine

Key B2C e-commerce features B2B need to adopt to survive
6 Jul 2021
From B2B to D2C online sales
Woman in a hat on a laptop - whitepaper from Adobewhitepaper
Whitepaper

From B2B to D2C online sales

Create a direct-to-consumer web store with the potential to transform your business
6 Jul 2021
The IT Pro Podcast: When bots go bad
The IT Pro Podcast: When bots go bad
customer experience (CX)

The IT Pro Podcast: When bots go bad

Chatbots may be the future, but they’re no substitute for genuine intelligence
18 Jun 2021
Consumer choice and the payment experience
How to deliver great customer experience with digital payments - whitepaperwhitepaper
Whitepaper

Consumer choice and the payment experience

A software provider's guide to getting, growing, and keeping customers
9 Jun 2021
Humanising customer experience through technology
Humanising customer experience using technology - whitepaper from Aircallwhitepaper
Whitepaper

Humanising customer experience through technology

How to win and maintain customer trust
21 May 2021
The technology of trust
The technology of trust- whitepaper from Oktawhitepaper
Whitepaper

The technology of trust

How to protect your most valuable commodity
21 May 2021
Are you failing to deliver a single view of the customer?
Are you failing to deliver a single view of the customer? - person surrounded by icons - whitepaper from Crederawhitepaper
Whitepaper

Are you failing to deliver a single view of the customer?

Ensure 'connectedness' across four business areas to achieve personalisation
17 May 2021
Five top tips for optimising your web forms
Person typing into a multi-page web form on a laptop - how to optimise web forms
customer experience (CX)

Five top tips for optimising your web forms

Web form best practices for business growth and great customer experience
27 Apr 2021
Why customer experience is a top opportunity for growth
A man looks at his tablet with a happy expression
customer experience (CX)

Why customer experience is a top opportunity for growth

To achieve CX objectives in 2021, the right mix of technology and personnel must be in place
20 Apr 2021
Next generation CX
A happy woman holding a device surrounded by a cloud of icons indicating good customer experience
customer experience (CX)

Next generation CX

Post-COVID, consumers will demand integrated experience from every business. How will these new experiences be built and delivered?
20 Apr 2021
Four steps to field service excellence
Four steps to field service excellencewhitepaper
Whitepaper

Four steps to field service excellence

How to thrive in the experience economy
22 Mar 2021
How monitors deepen your employee experience and support your distributed workforce
How monitors deepen your employee experience and support your distributed workforce - whitepaper from Dellwhitepaper
Whitepaper

How monitors deepen your employee experience and support your distributed workforce

Drive business outcomes by empowering, enabling, and inspiring employees with the right monitors
10 Mar 2021
Adapt to thrive: Evolving customer experience in the face of a pandemic
How customer identity supports rapid digital transformations - whitepaper from Oktawhitepaper
Whitepaper

Adapt to thrive: Evolving customer experience in the face of a pandemic

How customer identity supports rapid digital transformations
10 Mar 2021
The future of CIAM
The future of CIAM: Four trends shaping identity and access management - whitepaper from Oktawhitepaper
Whitepaper

The future of CIAM

Four trends shaping identity and access management
10 Mar 2021
What is customer identity and access management? 
Hands holding up a sign saying 'know your customer' in red letters
identity and access management (IAM)

What is customer identity and access management? 

We answer five top questions about CIAM and its importance to customer relationships and business success
9 Mar 2021
The path to CX excellence for B2B services
The four stages to thrive in the experience economy - whitepaper from Oraclewhitepaper
Whitepaper

The path to CX excellence for B2B services

The four stages to thrive in the experience economy
23 Feb 2021
Customer service vs. customer experience
Three-step guide to modern customer experience - whitepaper from Oraclewhitepaper
Whitepaper

Customer service vs. customer experience

Three-step guide to modern customer experience
23 Feb 2021
Go further with mobile marketing
Easy steps to get your mobile strategy up-to-speed - whitepaper from Oraclewhitepaper
Whitepaper

Go further with mobile marketing

Easy steps to get your mobile strategy up-to-speed
23 Feb 2021
Personalisation demystified
How to enchant your customers by going from good to great - whitepaper from IBMwhitepaper
Whitepaper

Personalisation demystified

Enchant your customers by going from good to great
2 Feb 2021
From customer experience to enterprise experience
How to improve customer experience - whitepaper from IBMwhitepaper
Whitepaper

From customer experience to enterprise experience

Six leading steps to activate your CX North Star
2 Feb 2021