Build mobile and web apps faster
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Whitepaper

Build mobile and web apps faster

Three proven tips to accelerate modern app development
18 Oct 2021
Five best practices for resilient, reliable, remote IT services
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Whitepaper

Five best practices for resilient, reliable, remote IT services

Eliminate backlogs and fire drills once and for all
5 Oct 2021
New technology projection: The Total Economic Impact™ of Anthos
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Whitepaper

New technology projection: The Total Economic Impact™ of Anthos

Projected business benefits and cost savings enabled by Anthos
27 Sep 2021
Transforming specialty retail with AI
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Whitepaper

Transforming specialty retail with AI

Future proof your retail business with AI
27 Sep 2021
AWS adds new features to Amazon Connect
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Amazon Web Services (AWS)

AWS adds new features to Amazon Connect

New capabilities make customer interactions more efficient, personal, and natural
27 Sep 2021
The path to CX excellence
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Whitepaper

The path to CX excellence

Four stages to thrive in the experience economy
10 Sep 2021
Three-step guide to modern customer experience
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Whitepaper

Three-step guide to modern customer experience

Support the critical role CX plays in your business
10 Sep 2021
Visualisation in the virtual reality age
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Whitepaper

Visualisation in the virtual reality age

A focus on manufacturing and engineering
23 Aug 2021
Signs it’s time to upgrade your CMS
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Whitepaper

Signs it’s time to upgrade your CMS

How to upgrade a CMS for growing businesses
23 Aug 2021
Delivering personalised content for dummies
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Whitepaper

Delivering personalised content for dummies

Map the customer journey across touchpoints and scale up with the cloud
23 Aug 2021
Becoming an experience-based business
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Whitepaper

Becoming an experience-based business

Your blueprint for a strong digital foundation
23 Aug 2021
Ask more from your CMS
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Whitepaper

Ask more from your CMS

How to get the most value in the shortest timespan
23 Aug 2021
What is customer identity and access management? 
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identity and access management (IAM)

What is customer identity and access management? 

We answer five top questions about CIAM and its importance to customer relationships and business success
19 Aug 2021
The future of CIAM
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Whitepaper

The future of CIAM

Four trends shaping identity and access management
9 Aug 2021
The technology of trust
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Whitepaper

The technology of trust

How to protect your most valuable commodity
9 Aug 2021
The ultimate guide to business connectivity in field services
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Whitepaper

The ultimate guide to business connectivity in field services

A roadmap to increased workplace efficiency
6 Aug 2021
NICE unveils its self-service customer care solution
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artificial intelligence (AI)

NICE unveils its self-service customer care solution

CXone SmartAssist allows brands to create personalized virtual assistants
4 Aug 2021
Five tech challenges facing retailers today
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e commerce

Five tech challenges facing retailers today

Rising to the challenges of the new retail age
28 Jul 2021
ITIL 4 in ten minutes
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Whitepaper

ITIL 4 in ten minutes

A quickstart guide to the latest ITSM framework
14 Jul 2021
Over two-thirds of B2B sellers plan to adopt self-service tools
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e commerce

Over two-thirds of B2B sellers plan to adopt self-service tools

How B2B e-commerce has grown rapidly during the pandemic and how sellers are adapting to digital processes
12 Jul 2021
B2B under quarantine
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Whitepaper

B2B under quarantine

Key B2C e-commerce features B2B need to adopt to survive
6 Jul 2021
From B2B to D2C online sales
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Whitepaper

From B2B to D2C online sales

Create a direct-to-consumer web store with the potential to transform your business
6 Jul 2021
The IT Pro Podcast: When bots go bad
The IT Pro Podcast: When bots go bad
customer experience (CX)

The IT Pro Podcast: When bots go bad

Chatbots may be the future, but they’re no substitute for genuine intelligence
18 Jun 2021