customer experience (CX)
Removing the barriers to the experience economy
Don’t just collect data. Innovate with it.
Cost of critical application failures revealed
Financial losses are heightened during periods of peak customer demand
The ethical implications of conversational AI
With chatbots becoming part of daily life, we look at whether the right to data privacy is being impeded
Liberty Global picks Cisco to unify its customer services
The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
Great Western Railway website falls over, angering customers
Train operator hasn't yet revealed the cause of the problem
The state of digital disruption in five charts
Who is being disrupted by digital technology and what impact is it having on businesses?
AFC Bournemouth builds AI chatbot to interact with fans
CherryBot interacts with supporters depending on how they're feeling