Visit/marketing-comms/customer-experience-cx/356003/customer-experience-2020s-top-opportunity-for-growth
customer experience (CX)

Customer experience 2020's top opportunity for growth

To achieve CX objectives the right mix of technology and personnel must be in place
10 Jun 2020
Visit/marketing-comms/content-management-system-cms/355086/how-to-deploy-a-modern-cms-quickly
content management system (CMS)whitepaper

How to deploy a modern CMS quickly

This guide will help you choose, deploy and optimise a CMS that provides better results for your customers and your business
2 Jun 2020
Visit/marketing-comms/customer-experience-cx/355082/feeding-the-content-data-loop
customer experience (CX)whitepaper

Feeding the content-data loop

Like data, content must be well-managed, trustworthy, and secure
2 Jun 2020
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Whitepaperwhitepaper

2020 Digital Transformation Trends Report

Leading companies are now in the Customer Experience business
2 Jun 2020
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Whitepaperwhitepaper

Three key ways to speed up success with CX personalisation

The route to CX personalisation
3 Apr 2020
Visit/marketing-comms/customer-experience-cx/354045/dont-just-collect-data-innovate-with-it
customer experience (CX)whitepaper

Don’t just collect data, innovate with it.

Removing the barriers to the experience economy
2 Mar 2020
Visit/customer-experience-cx/34747/cost-of-critical-application-failures-revealed
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customer experience (CX)

Cost of critical application failures revealed

Financial losses are heightened during periods of peak customer demand
5 Nov 2019
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machine learning

The ethical implications of conversational AI

With chatbots becoming part of daily life, we look at whether the right to data privacy is being impeded
5 Nov 2018
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Business operations

Liberty Global picks Cisco to unify its customer services

The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
26 Jun 2018
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Network Rail railway track
business continuity

Great Western Railway website falls over, angering customers

Train operator hasn't yet revealed the cause of the problem
2 May 2018
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digital transformation

The state of digital disruption in five charts

Who is being disrupted by digital technology and what impact is it having on businesses?
17 Jan 2018
Visit/customer-experience-cx/30219/afc-bournemouth-builds-ai-chatbot-to-interact-with-fans
customer experience (CX)

AFC Bournemouth builds AI chatbot to interact with fans

CherryBot interacts with supporters depending on how they're feeling
4 Jan 2018