2020 Digital Transformation Trends Report
whitepaper
Whitepaper

2020 Digital Transformation Trends Report

Leading companies are now in the Customer Experience business
2 Jun 2020
Three key ways to speed up success with CX personalisation
whitepaper
Whitepaper

Three key ways to speed up success with CX personalisation

The route to CX personalisation
3 Apr 2020
Don’t just collect data, innovate with it.
whitepaper
customer experience (CX)

Don’t just collect data, innovate with it.

Removing the barriers to the experience economy
2 Mar 2020
Cost of critical application failures revealed
A businessman opening a box of flying money to symbolise corporate spending
customer experience (CX)

Cost of critical application failures revealed

Financial losses are heightened during periods of peak customer demand
5 Nov 2019
The ethical implications of conversational AI
machine learning

The ethical implications of conversational AI

With chatbots becoming part of daily life, we look at whether the right to data privacy is being impeded
5 Nov 2018
Liberty Global picks Cisco to unify its customer services
Business operations

Liberty Global picks Cisco to unify its customer services

The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
26 Jun 2018
Great Western Railway website falls over, angering customers
Network Rail railway track
business continuity

Great Western Railway website falls over, angering customers

Train operator hasn't yet revealed the cause of the problem
2 May 2018
The state of digital disruption in five charts
digital transformation

The state of digital disruption in five charts

Who is being disrupted by digital technology and what impact is it having on businesses?
17 Jan 2018
AFC Bournemouth builds AI chatbot to interact with fans
customer experience (CX)

AFC Bournemouth builds AI chatbot to interact with fans

CherryBot interacts with supporters depending on how they're feeling
4 Jan 2018