customer relationship management (CRM)
Visit/desktop-software/28214/what-is-crm
What is customer relationship management (CRM)?
We look at the significance and benefits of such customer-facing platforms for businesses
28 Oct 2019
Visit/customer-relationship-management-crm/34398/what-is-crm-documentation-and-how-can-it-benefit-your
What is CRM documentation?
CRM software can be transformative, but employees need the resources to get the best out of it
13 Sep 2019
Visit/customer-relationship-management-crm/33743/salesforce-launches-blockchain-platform-for-crm
Salesforce launches blockchain platform for CRM
Low-code tool will give customers the ability to build networks and share datasets with partners
31 May 2019
Visit/cloud/33343/salesforce-sued-over-dealings-with-sex-trafficking-site
Salesforce sued over dealings with sex trafficking site
50 plaintiffs claim the CRM specialist helped grow the now defunct criminal website Backpage.com
28 Mar 2019
Visit/customer-relationship-management-crm/31979/what-to-expect-at-dreamforce-2018
What to expect at Dreamforce 2018
This week plays host to Salesforce's annual conference, but what can we expect to see and hear from the cloud giant?
25 Sep 2018
Visit/desktop-software/28130/the-best-open-source-crm-software
The best open source CRM software
What makes a good CRM package?
30 Jul 2018
Visit/business-operations/31383/liberty-global-picks-cisco-to-unify-the-customer-service-platforms-across
Liberty Global picks Cisco to unify its customer services
The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
26 Jun 2018
Visit/customer-relationship-management-crm/31259/sap-reveals-c4-hana-its-bid-to-reinvent-crm
SAP reveals C/4 HANA, its bid to reinvent CRM
ERP giant still can't convince major industries to buy its front-office tools over Salesforce's kit
6 Jun 2018
Visit/general-data-protection-regulation-gdpr/31116/salesforce-appoints-a-data-protection-officer
Salesforce appoints a data protection officer
CRM vendor also adds new GDPR-friendly features to platform
15 May 2018
Visit/it-infrastructure/30479/do-you-really-need-the-cloud-for-it-transformation
Hillarys Blinds: Cloud isn't crucial for IT transformation
How the UK company got ahead of the curve without outsourcing its infrastructure
7 Feb 2018
Visit/cloud-computing/29886/dreamforce-2017-what-to-expect
Dreamforce 2017: What to expect
It's the eve of Salesforce's annual conference, so what can you expect in the week ahead?
6 Nov 2017
Visit/business-intelligence/20991/driving-business-performance-through-kpi-dashboards
Driving business performance through KPI dashboards
Effective KPI dashboards can help you keep track of your targets and how you're measuring up to them.
8 Nov 2013
Visit/cloud/20074/oracle-partners-microsoft-and-salesforcecom-renewed-cloud-push
Oracle to push Microsoft and Salesforce.com cloud
Software giant expected to announce third cloud technology tie-up imminently.
25 Jun 2013
Visit/639319/sage-teams-up-with-rackspace-to-deliver-crm-to-smbs
Sage teams up with Rackspace to deliver CRM to SMBs
Small business software company Sage is to deliver SaaS-based CRM through a deal with Rackspace.
2 Mar 2012
Visit/638710/microsoft-dynamics-crm-goes-mobile
Microsoft Dynamics CRM goes mobile
Dynamics CRM will get a mobile client come the second quarter of 2012.
6 Feb 2012
Visit/637816/nissan-signs-up-for-microsoft-dynamics-crm-cloud
Nissan signs up for Microsoft Dynamics CRM cloud
The pair sign a global deal to build an Azure-based dealer management system and host it on Microsoft's public cloud.
12 Dec 2011
Visit/631603/social-media-to-change-business-marketing
Social media to change business marketing
New communications tools are prompting companies to reassess customer value.
3 Mar 2011
Visit/628873/hp-ditches-oracle-for-salesforce
HP ditches Oracle for Salesforce?
The Silicon Valley soap opera continues as HP reportedly changes its CRM provider.
24 Nov 2010
Visit/628120/sap-posts-double-digit-growth
SAP posts double-digit growth
Enterprise software giant boosted by economic recovery and Sybase deal.
27 Oct 2010
Visit/627856/microsoft-announces-cloud-computing-suite-office-365
Microsoft announces cloud computing suite 'Office 365'
Microsoft will launch its new cloud computing suite - Office 365 - across the world in 2011.
20 Oct 2010
Visit/624775/managing-enterprise-software-is-about-managing-a-portfolio
Managing enterprise software is about managing a portfolio
In the latest of his Inside the Enterprise columns, Stephen Pritchard talks about portfolio management.
1 Jul 2010
Visit/623248/crm-will-be-dead-in-10-years
CRM will be dead in 10 years
Tibco's chief executive believes customer relationship management (CRM) software will make way for 'event management'.
13 May 2010
Visit/614239/focus-on-retail-technology
Focus on… Retail technology
As part of series of special reports, we take a look at how technology is changing the face of retail.
21 Aug 2009