customer relationship management (CRM)

What is CRM documentation?
An graphic representing CRM
customer relationship management (CRM)

What is CRM documentation?

CRM software can be transformative, but employees need the resources to get the best out of it
9 Jul 2021
Quantum Metric’s CRM solution now available on Salesforce AppExchange
Woman shopping online on a laptop
software as a service (SaaS)

Quantum Metric’s CRM solution now available on Salesforce AppExchange

The solution provides agents with real-time insights into customer friction and satisfaction
8 Jun 2021
Humanising customer experience through technology
Humanising customer experience using technology - whitepaper from Aircallwhitepaper
Whitepaper

Humanising customer experience through technology

How to win and maintain customer trust
21 May 2021
Are you failing to deliver a single view of the customer?
Are you failing to deliver a single view of the customer? - person surrounded by icons - whitepaper from Crederawhitepaper
Whitepaper

Are you failing to deliver a single view of the customer?

Ensure 'connectedness' across four business areas to achieve personalisation
17 May 2021
Salesforce wins Disney Studios contract to overhaul digital workflows
A smartphone with Disney+ and popcorn
customer relationship management (CRM)

Salesforce wins Disney Studios contract to overhaul digital workflows

Disney's StudioLAB will use the CRM giant's technology to improve content workflows and inform decision making
7 May 2021
Five top tips for optimising your web forms
Person typing into a multi-page web form on a laptop - how to optimise web forms
customer experience (CX)

Five top tips for optimising your web forms

Web form best practices for business growth and great customer experience
27 Apr 2021
Adapt to thrive: Evolving customer experience in the face of a pandemic
How customer identity supports rapid digital transformations - whitepaper from Oktawhitepaper
Whitepaper

Adapt to thrive: Evolving customer experience in the face of a pandemic

How customer identity supports rapid digital transformations
10 Mar 2021
What is customer relationship management (CRM)?
An graphic representing CRM
Software

What is customer relationship management (CRM)?

We look at the significance and benefits of such customer-facing platforms for businesses
4 Mar 2021
The path to CX excellence for B2B services
The four stages to thrive in the experience economy - whitepaper from Oraclewhitepaper
Whitepaper

The path to CX excellence for B2B services

The four stages to thrive in the experience economy
23 Feb 2021
Customer service vs. customer experience
Three-step guide to modern customer experience - whitepaper from Oraclewhitepaper
Whitepaper

Customer service vs. customer experience

Three-step guide to modern customer experience
23 Feb 2021
Why digital experience is vital for success
Smiling man looks at laptop with a shopping cart and other symbols floating in the air
customer experience (CX)

Why digital experience is vital for success

We take a closer look at customer expectations in a changing business landscape
27 Jan 2021
Evaluate your order-to-cash process
How to evaluate your order-to-cash process - whitepaper from HighRadiuswhitepaper
Whitepaper

Evaluate your order-to-cash process

15 recommended metrics to benchmark your O2C operations
13 Jan 2021
IBM buys Salesforce consultancy firm 7Summits
A glass building with the IBM logo displayed on the window
digital transformation

IBM buys Salesforce consultancy firm 7Summits

The company says the deal will bring added support for clients' digital transformation projects through hybrid cloud and AI
12 Jan 2021
Self-scanning in retail
Woman shops with a self-scanner - best practices for self-scanning in retail and how to implement these practices - whitepaperwhitepaper
customer relationship management (CRM)

Self-scanning in retail

Best practices for testing, implementation, and adoption
9 Dec 2020
Salesforce: Customer service teams have accelerated digital plans in 2020
A woman working as a call centre agent
digital transformation

Salesforce: Customer service teams have accelerated digital plans in 2020

The 'State of Service' report suggests 60% of decision-makers have invested in new service technology due to the pandemic
8 Dec 2020
Cisco buys London firm IMImobile for £550m
Cisco's headquarters in the US
collaboration

Cisco buys London firm IMImobile for £550m

The acquisition of the cloud communications company is Cisco's largest deal in the UK in almost three years
7 Dec 2020
Hyperlink InfoSystem partners with Salesforce on vaccine management platform
Abstract image of coronavirus under a microscope
application programming interface (API)

Hyperlink InfoSystem partners with Salesforce on vaccine management platform

The tool will help define strategies for public distribution of COVID-19 vaccine
20 Nov 2020
Integrating DocuSign for a seamless digital experience
whitepaper
customer relationship management (CRM)

Integrating DocuSign for a seamless digital experience

Intelligent communications tools for the modern business
13 Nov 2020
Five ways forms are ruining your customer experience and hurting your bottom line
whitepaper
customer relationship management (CRM)

Five ways forms are ruining your customer experience and hurting your bottom line

Attract customers by rethinking data collection and processing
13 Nov 2020
BQE launches cloud-native CRM for professional services firms
BQE logo on white background
customer relationship management (CRM)

BQE launches cloud-native CRM for professional services firms

CORE CRM is a cloud-native platform that users can securely access from anywhere and at any time
11 Nov 2020
HubSpot reports huge revenue gains in Q3 2020
customer relationship management (CRM)

HubSpot reports huge revenue gains in Q3 2020

Professional services and other revenue was down 7.2%, though
6 Nov 2020
Microsoft partners with Adobe and c3.ai to launch Salesforce rival
A businessman circling silhouettes with a red marker
customer relationship management (CRM)

Microsoft partners with Adobe and c3.ai to launch Salesforce rival

C3 AI CRM is touted as the next generation of CRM that can harness mountains of data to give unique insights
27 Oct 2020
Twilio acquires CRM startup Segment for £2.45 billion
The red Twilio logo on an iPhone screen that's sat on top of a MacBook keyboard
mergers and acquisitions

Twilio acquires CRM startup Segment for £2.45 billion

The company says the deal will help it to achieve its vision of becoming the world’s leading customer engagement platform
12 Oct 2020