customer relationship management (CRM)

Visit/desktop-software/28214/what-is-crm
Software

What is customer relationship management (CRM)?

We look at the significance and benefits of such customer-facing platforms for businesses
28 Oct 2019
Visit/customer-relationship-management-crm/34398/what-is-crm-documentation-and-how-can-it-benefit-your
customer relationship management (CRM)

What is CRM documentation?

CRM software can be transformative, but employees need the resources to get the best out of it
13 Sep 2019
Visit/customer-relationship-management-crm/33743/salesforce-launches-blockchain-platform-for-crm
Blockchain
customer relationship management (CRM)

Salesforce launches blockchain platform for CRM

Low-code tool will give customers the ability to build networks and share datasets with partners
31 May 2019
Visit/cloud/33343/salesforce-sued-over-dealings-with-sex-trafficking-site
Cloud

Salesforce sued over dealings with sex trafficking site

50 plaintiffs claim the CRM specialist helped grow the now defunct criminal website Backpage.com
28 Mar 2019
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Visit/customer-relationship-management-crm/31979/what-to-expect-at-dreamforce-2018
customer relationship management (CRM)

What to expect at Dreamforce 2018

This week plays host to Salesforce's annual conference, but what can we expect to see and hear from the cloud giant?
25 Sep 2018
Visit/desktop-software/28130/the-best-open-source-crm-software
Software

The best open source CRM software

What makes a good CRM package?
30 Jul 2018
Visit/business-operations/31383/liberty-global-picks-cisco-to-unify-the-customer-service-platforms-across
Business operations

Liberty Global picks Cisco to unify its customer services

The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
26 Jun 2018
Visit/customer-relationship-management-crm/31259/sap-reveals-c4-hana-its-bid-to-reinvent-crm
customer relationship management (CRM)

SAP reveals C/4 HANA, its bid to reinvent CRM

ERP giant still can't convince major industries to buy its front-office tools over Salesforce's kit
6 Jun 2018
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EU flag flying
General Data Protection Regulation (GDPR)

Salesforce appoints a data protection officer

CRM vendor also adds new GDPR-friendly features to platform
15 May 2018
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IT infrastructure

Hillarys Blinds: Cloud isn't crucial for IT transformation

How the UK company got ahead of the curve without outsourcing its infrastructure
7 Feb 2018
Visit/cloud-computing/29886/dreamforce-2017-what-to-expect
cloud computing

Dreamforce 2017: What to expect

It's the eve of Salesforce's annual conference, so what can you expect in the week ahead?
6 Nov 2017
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business intelligence (BI)

Driving business performance through KPI dashboards

Effective KPI dashboards can help you keep track of your targets and how you're measuring up to them.
8 Nov 2013
Visit/cloud/20074/oracle-partners-microsoft-and-salesforcecom-renewed-cloud-push
cloud
cloud computing

Oracle to push Microsoft and Salesforce.com cloud

Software giant expected to announce third cloud technology tie-up imminently.
25 Jun 2013
Visit/639319/sage-teams-up-with-rackspace-to-deliver-crm-to-smbs
balance sheets
cloud computing

Sage teams up with Rackspace to deliver CRM to SMBs

Small business software company Sage is to deliver SaaS-based CRM through a deal with Rackspace.
2 Mar 2012
Visit/638710/microsoft-dynamics-crm-goes-mobile
CRM
Mobile

Microsoft Dynamics CRM goes mobile

Dynamics CRM will get a mobile client come the second quarter of 2012.
6 Feb 2012
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Nissan
cloud computing

Nissan signs up for Microsoft Dynamics CRM cloud

The pair sign a global deal to build an Azure-based dealer management system and host it on Microsoft's public cloud.
12 Dec 2011
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Social media
email marketing

Social media to change business marketing

New communications tools are prompting companies to reassess customer value.
3 Mar 2011
Visit/628873/hp-ditches-oracle-for-salesforce
CRM battle
public sector

HP ditches Oracle for Salesforce?

The Silicon Valley soap opera continues as HP reportedly changes its CRM provider.
24 Nov 2010
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SAP's Bill McDermott
public sector

SAP posts double-digit growth

Enterprise software giant boosted by economic recovery and Sybase deal.
27 Oct 2010
Visit/627856/microsoft-announces-cloud-computing-suite-office-365
Cloud computing
cloud computing

Microsoft announces cloud computing suite 'Office 365'

Microsoft will launch its new cloud computing suite - Office 365 - across the world in 2011.
20 Oct 2010
Visit/624775/managing-enterprise-software-is-about-managing-a-portfolio
Stephen Pritchard
Business strategy

Managing enterprise software is about managing a portfolio

In the latest of his Inside the Enterprise columns, Stephen Pritchard talks about portfolio management.
1 Jul 2010
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Visit/623248/crm-will-be-dead-in-10-years
CRM
Business strategy

CRM will be dead in 10 years

Tibco's chief executive believes customer relationship management (CRM) software will make way for 'event management'.
13 May 2010
Visit/614239/focus-on-retail-technology
Business strategy

Focus on… Retail technology

As part of series of special reports, we take a look at how technology is changing the face of retail.
21 Aug 2009