customer relationship management (CRM)
What is customer relationship management (CRM)?
We look at the significance and benefits of such customer-facing platforms for businesses
What is CRM documentation?
CRM software can be transformative, but employees need the resources to get the best out of it
Salesforce launches blockchain platform for CRM
Low-code tool will give customers the ability to build networks and share datasets with partners
Salesforce sued over dealings with sex trafficking site
50 plaintiffs claim the CRM specialist helped grow the now defunct criminal website Backpage.com
What to expect at Dreamforce 2018
This week plays host to Salesforce's annual conference, but what can we expect to see and hear from the cloud giant?
The best open source CRM software
What makes a good CRM package?
Liberty Global picks Cisco to unify its customer services
The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
SAP reveals C/4 HANA, its bid to reinvent CRM
ERP giant still can't convince major industries to buy its front-office tools over Salesforce's kit
Salesforce appoints a data protection officer
CRM vendor also adds new GDPR-friendly features to platform
Hillarys Blinds: Cloud isn't crucial for IT transformation
How the UK company got ahead of the curve without outsourcing its infrastructure
Dreamforce 2017: What to expect
It's the eve of Salesforce's annual conference, so what can you expect in the week ahead?
Driving business performance through KPI dashboards
Effective KPI dashboards can help you keep track of your targets and how you're measuring up to them.
Oracle to push Microsoft and Salesforce.com cloud
Software giant expected to announce third cloud technology tie-up imminently.
Sage teams up with Rackspace to deliver CRM to SMBs
Small business software company Sage is to deliver SaaS-based CRM through a deal with Rackspace.
Microsoft Dynamics CRM goes mobile
Dynamics CRM will get a mobile client come the second quarter of 2012.
Nissan signs up for Microsoft Dynamics CRM cloud
The pair sign a global deal to build an Azure-based dealer management system and host it on Microsoft's public cloud.
Social media to change business marketing
New communications tools are prompting companies to reassess customer value.
HP ditches Oracle for Salesforce?
The Silicon Valley soap opera continues as HP reportedly changes its CRM provider.
SAP posts double-digit growth
Enterprise software giant boosted by economic recovery and Sybase deal.
Microsoft announces cloud computing suite 'Office 365'
Microsoft will launch its new cloud computing suite - Office 365 - across the world in 2011.
Managing enterprise software is about managing a portfolio
In the latest of his Inside the Enterprise columns, Stephen Pritchard talks about portfolio management.
CRM will be dead in 10 years
Tibco's chief executive believes customer relationship management (CRM) software will make way for 'event management'.
Focus on… Retail technology
As part of series of special reports, we take a look at how technology is changing the face of retail.