customer relationship management (CRM)

The State of Salesforce 2020
Whitepaperwhitepaper

The State of Salesforce 2020

Your guide to getting the most from Salesforce
7 Aug 2020
What is CRM documentation?
customer relationship management (CRM)

What is CRM documentation?

CRM software can be transformative, but employees need the resources to get the best out of it
4 Aug 2020
CRMs listed as top technology priority for growing SMBs
customer relationship management (CRM)

CRMs listed as top technology priority for growing SMBs

CRM investment drives the wider success roles of sales and customer experience
17 Jan 2020
Small business growth kit
SMBwhitepaper

Small business growth kit

Tips and tools from the experts to chart your path to growth
6 Jan 2020
Small & Medium Business Trends Report
SMBwhitepaper

Small & Medium Business Trends Report

Insights from 2,000+ business owners and leaders worldwide
6 Jan 2020
The future is now: How to jumpstart your journey to the cloud
customer relationship management (CRM)whitepaper

The future is now: How to jumpstart your journey to the cloud

A guide to delivering customer expectations through technology
6 Jan 2020
What is customer relationship management (CRM)?
Software

What is customer relationship management (CRM)?

We look at the significance and benefits of such customer-facing platforms for businesses
28 Oct 2019
Salesforce launches blockchain platform for CRM
Blockchain
customer relationship management (CRM)

Salesforce launches blockchain platform for CRM

Low-code tool will give customers the ability to build networks and share datasets with partners
31 May 2019
Salesforce sued over dealings with sex trafficking site
Cloud

Salesforce sued over dealings with sex trafficking site

50 plaintiffs claim the CRM specialist helped grow the now defunct criminal website Backpage.com
28 Mar 2019
What to expect at Dreamforce 2018
customer relationship management (CRM)

What to expect at Dreamforce 2018

This week plays host to Salesforce's annual conference, but what can we expect to see and hear from the cloud giant?
25 Sep 2018
The best open source CRM software
Software

The best open source CRM software

What makes a good CRM package?
30 Jul 2018
Liberty Global picks Cisco to unify its customer services
Business operations

Liberty Global picks Cisco to unify its customer services

The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
26 Jun 2018
SAP reveals C/4 HANA, its bid to reinvent CRM
customer relationship management (CRM)

SAP reveals C/4 HANA, its bid to reinvent CRM

ERP giant still can't convince major industries to buy its front-office tools over Salesforce's kit
6 Jun 2018
Salesforce appoints a data protection officer
EU flag flying
General Data Protection Regulation (GDPR)

Salesforce appoints a data protection officer

CRM vendor also adds new GDPR-friendly features to platform
15 May 2018
Hillarys Blinds: Cloud isn't crucial for IT transformation
IT infrastructure

Hillarys Blinds: Cloud isn't crucial for IT transformation

How the UK company got ahead of the curve without outsourcing its infrastructure
7 Feb 2018
Dreamforce 2017: What to expect
cloud computing

Dreamforce 2017: What to expect

It's the eve of Salesforce's annual conference, so what can you expect in the week ahead?
6 Nov 2017
Driving business performance through KPI dashboards
business intelligence (BI)

Driving business performance through KPI dashboards

Effective KPI dashboards can help you keep track of your targets and how you're measuring up to them.
8 Nov 2013
Oracle to push Microsoft and Salesforce.com cloud
cloud
cloud computing

Oracle to push Microsoft and Salesforce.com cloud

Software giant expected to announce third cloud technology tie-up imminently.
25 Jun 2013
Sage teams up with Rackspace to deliver CRM to SMBs
balance sheets
cloud computing

Sage teams up with Rackspace to deliver CRM to SMBs

Small business software company Sage is to deliver SaaS-based CRM through a deal with Rackspace.
2 Mar 2012
Microsoft Dynamics CRM goes mobile
CRM
Mobile

Microsoft Dynamics CRM goes mobile

Dynamics CRM will get a mobile client come the second quarter of 2012.
6 Feb 2012
Nissan signs up for Microsoft Dynamics CRM cloud
Nissan
cloud computing

Nissan signs up for Microsoft Dynamics CRM cloud

The pair sign a global deal to build an Azure-based dealer management system and host it on Microsoft's public cloud.
12 Dec 2011
Social media to change business marketing
Social media
email marketing

Social media to change business marketing

New communications tools are prompting companies to reassess customer value.
3 Mar 2011
HP ditches Oracle for Salesforce?
CRM battle
public sector

HP ditches Oracle for Salesforce?

The Silicon Valley soap opera continues as HP reportedly changes its CRM provider.
24 Nov 2010