customer relationship management (CRM)
Netsuite integration checklist
Netsuite integration checklist
Understand your integration needs
18 May 2022
Salesforce acquires financial comms specialist for Slack
Salesforce acquires financial comms specialist for Slack
Troop.ai is to be incorporated into Slack to aid customer-facing sales teams
10 May 2022
Applications open for government's Help to Grow: Digital scheme
Applications open for government's Help to Grow: Digital scheme
New small business support site provides a list of 'approved' CRM and digital accountancy providers
20 Jan 2022
What is CRM documentation?
What is CRM documentation?
CRM software can be transformative, but employees need the resources to get the best out of it
1 Oct 2021
Oracle Fusion Marketing automates lead generation
Oracle Fusion Marketing automates lead generation
The AI-powered platform automates campaign configuration across touchpoints
20 Sep 2021
Intuit plans end-to-end SMB platform after $12 billion Mailchimp acquisition
Intuit plans end-to-end SMB platform after $12 billion Mailchimp acquisition
The firm wants to give customers a full suite of tools to manage their businesses, from marketing to accounting
14 Sep 2021
Three-step guide to modern customer experience
Three-step guide to modern customer experience
Support the critical role CX plays in your business
10 Sep 2021
Becoming an experience-based business
Becoming an experience-based business
Your blueprint for a strong digital foundation
23 Aug 2021
Quantum Metric’s CRM solution now available on Salesforce AppExchange
Quantum Metric’s CRM solution now available on Salesforce AppExchange
The solution provides agents with real-time insights into customer friction and satisfaction
8 Jun 2021
Humanising customer experience through technology
Humanising customer experience through technology
How to win and maintain customer trust
21 May 2021
Are you failing to deliver a single view of the customer?
Are you failing to deliver a single view of the customer?
Ensure 'connectedness' across four business areas to achieve personalisation
17 May 2021
Salesforce wins Disney Studios contract to overhaul digital workflows
Salesforce wins Disney Studios contract to overhaul digital workflows
Disney's StudioLAB will use the CRM giant's technology to improve content workflows and inform decision making
7 May 2021
Five top tips for optimising your web forms
Five top tips for optimising your web forms
Web form best practices for business growth and great customer experience
27 Apr 2021
Adapt to thrive: Evolving customer experience in the face of a pandemic
Adapt to thrive: Evolving customer experience in the face of a pandemic
How customer identity supports rapid digital transformations
10 Mar 2021
What is customer relationship management (CRM)?
What is customer relationship management (CRM)?
We look at the significance and benefits of such customer-facing platforms for businesses
4 Mar 2021
The path to CX excellence for B2B services
The path to CX excellence for B2B services
The four stages to thrive in the experience economy
23 Feb 2021
Why digital experience is vital for success
Why digital experience is vital for success
We take a closer look at customer expectations in a changing business landscape
27 Jan 2021
Evaluate your order-to-cash process
Evaluate your order-to-cash process
15 recommended metrics to benchmark your O2C operations
13 Jan 2021
IBM buys Salesforce consultancy firm 7Summits
IBM buys Salesforce consultancy firm 7Summits
The company says the deal will bring added support for clients' digital transformation projects through hybrid cloud and AI
12 Jan 2021
Self-scanning in retail
Self-scanning in retail
Best practices for testing, implementation, and adoption
9 Dec 2020
Salesforce: Customer service teams have accelerated digital plans in 2020
Salesforce: Customer service teams have accelerated digital plans in 2020
The 'State of Service' report suggests 60% of decision-makers have invested in new service technology due to the pandemic
8 Dec 2020
Cisco buys London firm IMImobile for £550m
Cisco buys London firm IMImobile for £550m
The acquisition of the cloud communications company is Cisco's largest deal in the UK in almost three years
7 Dec 2020
Hyperlink InfoSystem partners with Salesforce on vaccine management platform
Hyperlink InfoSystem partners with Salesforce on vaccine management platform
The tool will help define strategies for public distribution of COVID-19 vaccine
20 Nov 2020