customer relationship management (CRM)
What is CRM documentation?
What is CRM documentation?
CRM software can be transformative, but employees need the resources to get the best out of it
9 Jul 2021
Quantum Metric’s CRM solution now available on Salesforce AppExchange
Quantum Metric’s CRM solution now available on Salesforce AppExchange
The solution provides agents with real-time insights into customer friction and satisfaction
8 Jun 2021
Humanising customer experience through technology
Humanising customer experience through technology
How to win and maintain customer trust
21 May 2021
Are you failing to deliver a single view of the customer?
Are you failing to deliver a single view of the customer?
Ensure 'connectedness' across four business areas to achieve personalisation
17 May 2021
Salesforce wins Disney Studios contract to overhaul digital workflows
Salesforce wins Disney Studios contract to overhaul digital workflows
Disney's StudioLAB will use the CRM giant's technology to improve content workflows and inform decision making
7 May 2021
Five top tips for optimising your web forms
Five top tips for optimising your web forms
Web form best practices for business growth and great customer experience
27 Apr 2021
Adapt to thrive: Evolving customer experience in the face of a pandemic
Adapt to thrive: Evolving customer experience in the face of a pandemic
How customer identity supports rapid digital transformations
10 Mar 2021
What is customer relationship management (CRM)?
What is customer relationship management (CRM)?
We look at the significance and benefits of such customer-facing platforms for businesses
4 Mar 2021
The path to CX excellence for B2B services
The path to CX excellence for B2B services
The four stages to thrive in the experience economy
23 Feb 2021
Customer service vs. customer experience
Customer service vs. customer experience
Three-step guide to modern customer experience
23 Feb 2021
Why digital experience is vital for success
Why digital experience is vital for success
We take a closer look at customer expectations in a changing business landscape
27 Jan 2021
Evaluate your order-to-cash process
Evaluate your order-to-cash process
15 recommended metrics to benchmark your O2C operations
13 Jan 2021
IBM buys Salesforce consultancy firm 7Summits
IBM buys Salesforce consultancy firm 7Summits
The company says the deal will bring added support for clients' digital transformation projects through hybrid cloud and AI
12 Jan 2021
Self-scanning in retail
Self-scanning in retail
Best practices for testing, implementation, and adoption
9 Dec 2020
Salesforce: Customer service teams have accelerated digital plans in 2020
Salesforce: Customer service teams have accelerated digital plans in 2020
The 'State of Service' report suggests 60% of decision-makers have invested in new service technology due to the pandemic
8 Dec 2020
Cisco buys London firm IMImobile for £550m
Cisco buys London firm IMImobile for £550m
The acquisition of the cloud communications company is Cisco's largest deal in the UK in almost three years
7 Dec 2020
Hyperlink InfoSystem partners with Salesforce on vaccine management platform
Hyperlink InfoSystem partners with Salesforce on vaccine management platform
The tool will help define strategies for public distribution of COVID-19 vaccine
20 Nov 2020
Integrating DocuSign for a seamless digital experience
Integrating DocuSign for a seamless digital experience
Intelligent communications tools for the modern business
13 Nov 2020
Five ways forms are ruining your customer experience and hurting your bottom line
Five ways forms are ruining your customer experience and hurting your bottom line
Attract customers by rethinking data collection and processing
13 Nov 2020
BQE launches cloud-native CRM for professional services firms
BQE launches cloud-native CRM for professional services firms
CORE CRM is a cloud-native platform that users can securely access from anywhere and at any time
11 Nov 2020
HubSpot reports huge revenue gains in Q3 2020
HubSpot reports huge revenue gains in Q3 2020
Professional services and other revenue was down 7.2%, though
6 Nov 2020
Microsoft partners with Adobe and c3.ai to launch Salesforce rival
Microsoft partners with Adobe and c3.ai to launch Salesforce rival
C3 AI CRM is touted as the next generation of CRM that can harness mountains of data to give unique insights
27 Oct 2020
Twilio acquires CRM startup Segment for £2.45 billion
Twilio acquires CRM startup Segment for £2.45 billion
The company says the deal will help it to achieve its vision of becoming the world’s leading customer engagement platform
12 Oct 2020