customer relationship management (CRM)

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Stephen Pritchard
Business strategy

Managing enterprise software is about managing a portfolio

In the latest of his Inside the Enterprise columns, Stephen Pritchard talks about portfolio management.
1 Jul 2010
Visit/623248/crm-will-be-dead-in-10-years
CRM
Business strategy

CRM will be dead in 10 years

Tibco's chief executive believes customer relationship management (CRM) software will make way for 'event management'.
13 May 2010
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Business strategy

Focus on… Retail technology

As part of series of special reports, we take a look at how technology is changing the face of retail.
21 Aug 2009
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Business strategy

Need to Know: CRM

CRM isn't any easy term to understand, but it's important for retail and other sectors.
21 Aug 2009
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Network & Internet

Microsoft Dynamics to integrate Twitter

It's all about listening to customers, and Microsoft thinks that Twitter is a great way to do this.
13 Jul 2009
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Virgin Games
public sector

Virgin Games rolls out new customer management tools

Virgin Games has taken on new software to provide more accurate and targeted customer communications and increase marketing results.
24 Feb 2009
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Business strategy

CRM safe from spending cuts

Gartner says customer relationship management (CRM) projects will remain largely unaffected in European firms focused on increasing customer retention…
30 Jan 2009
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Business strategy

Oracle updates CRM On Demand

Oracle CRM On Demand 16 improves flexibility and adds features.
28 Jan 2009
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Business strategy

Halfords extends Salesforce.com investment

The retailer is streamlining its business services processes by deploying the workflow software of a Salesforce.com AppExchange partner.
19 Dec 2008
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payroll software

Morrisons to integrate Co-op IT

The announcement of Morrisons’ intention to buy 38 Co-op stores has revealed integration opportunities between the two retailers’ Oracle Retail system…
8 Dec 2008
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NetSuite headquarters
Network & Internet

NetSuite targets SAP users with deep discounts

Software as a service provider goes after more CRM switchers with offers of 50 per cent off current costs.
3 Nov 2008
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Yahoo HQ
Network & Internet

Fresh Microsoft-Yahoo bid claims boosts share price

Shares in Yahoo were up 11 per cent in trading yesterday on talk that a tie-up of some kind with Microsoft could be back on the agenda.
25 Jun 2008
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Insurance
Business strategy

Analyst predicts increased IT spending by UK insurers

Technology investment is set to grow to offset the impact of regulations and the economy on the insurance sector.
20 Jun 2008
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Software

DWP modernises to speed up benefits

Department for Work and Pensions sees work behind the scenes using ECM and CRM solutions to speed up benefit applications.
5 Jun 2008
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Software

Poor design hinders business IT users

Most people waste time at work on badly designed software, according to new research.
19 May 2008
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Software

Recruiter models to streamline business

Michael Page International is using new process modelling software in preparation for a major CRM roll out.
13 May 2008
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Network & Internet

SAP's apps get mobile on BlackBerrys

A partnership between SAP and RIM will bring 'Facebook-like' functionality to mobile business applications.
2 May 2008