customer relationship management (CRM)
Managing enterprise software is about managing a portfolio
In the latest of his Inside the Enterprise columns, Stephen Pritchard talks about portfolio management.
CRM will be dead in 10 years
Tibco's chief executive believes customer relationship management (CRM) software will make way for 'event management'.
Focus on… Retail technology
As part of series of special reports, we take a look at how technology is changing the face of retail.
Need to Know: CRM
CRM isn't any easy term to understand, but it's important for retail and other sectors.
Microsoft Dynamics to integrate Twitter
It's all about listening to customers, and Microsoft thinks that Twitter is a great way to do this.
Virgin Games rolls out new customer management tools
Virgin Games has taken on new software to provide more accurate and targeted customer communications and increase marketing results.
CRM safe from spending cuts
Gartner says customer relationship management (CRM) projects will remain largely unaffected in European firms focused on increasing customer retention…
Oracle updates CRM On Demand
Oracle CRM On Demand 16 improves flexibility and adds features.
Halfords extends Salesforce.com investment
The retailer is streamlining its business services processes by deploying the workflow software of a Salesforce.com AppExchange partner.
Morrisons to integrate Co-op IT
The announcement of Morrisons’ intention to buy 38 Co-op stores has revealed integration opportunities between the two retailers’ Oracle Retail system…
NetSuite targets SAP users with deep discounts
Software as a service provider goes after more CRM switchers with offers of 50 per cent off current costs.
Fresh Microsoft-Yahoo bid claims boosts share price
Shares in Yahoo were up 11 per cent in trading yesterday on talk that a tie-up of some kind with Microsoft could be back on the agenda.
Analyst predicts increased IT spending by UK insurers
Technology investment is set to grow to offset the impact of regulations and the economy on the insurance sector.
DWP modernises to speed up benefits
Department for Work and Pensions sees work behind the scenes using ECM and CRM solutions to speed up benefit applications.
Poor design hinders business IT users
Most people waste time at work on badly designed software, according to new research.
Recruiter models to streamline business
Michael Page International is using new process modelling software in preparation for a major CRM roll out.
SAP's apps get mobile on BlackBerrys
A partnership between SAP and RIM will bring 'Facebook-like' functionality to mobile business applications.