customer relationship management (CRM)

The future is now: How to jumpstart your journey to the cloud
whitepaper
customer relationship management (CRM)

The future is now: How to jumpstart your journey to the cloud

A guide to delivering customer expectations through technology
6 Jan 2020
Salesforce launches blockchain platform for CRM
Blockchain
customer relationship management (CRM)

Salesforce launches blockchain platform for CRM

Low-code tool will give customers the ability to build networks and share datasets with partners
31 May 2019
Salesforce sued over dealings with sex trafficking site
Cloud

Salesforce sued over dealings with sex trafficking site

50 plaintiffs claim the CRM specialist helped grow the now defunct criminal website Backpage.com
28 Mar 2019
What to expect at Dreamforce 2018
customer relationship management (CRM)

What to expect at Dreamforce 2018

This week plays host to Salesforce's annual conference, but what can we expect to see and hear from the cloud giant?
25 Sep 2018
The best open source CRM software
Software

The best open source CRM software

What makes a good CRM package?
30 Jul 2018
Liberty Global picks Cisco to unify its customer services
Business operations

Liberty Global picks Cisco to unify its customer services

The TV and broadband company hopes to improve the customer experience for 22 million subscribers across Europe
26 Jun 2018
SAP reveals C/4 HANA, its bid to reinvent CRM
customer relationship management (CRM)

SAP reveals C/4 HANA, its bid to reinvent CRM

ERP giant still can't convince major industries to buy its front-office tools over Salesforce's kit
6 Jun 2018
Salesforce appoints a data protection officer
EU flag flying
General Data Protection Regulation (GDPR)

Salesforce appoints a data protection officer

CRM vendor also adds new GDPR-friendly features to platform
15 May 2018
Hillarys Blinds: Cloud isn't crucial for IT transformation
IT infrastructure

Hillarys Blinds: Cloud isn't crucial for IT transformation

How the UK company got ahead of the curve without outsourcing its infrastructure
7 Feb 2018
Dreamforce 2017: What to expect
cloud computing

Dreamforce 2017: What to expect

It's the eve of Salesforce's annual conference, so what can you expect in the week ahead?
6 Nov 2017
Driving business performance through KPI dashboards
business intelligence (BI)

Driving business performance through KPI dashboards

Effective KPI dashboards can help you keep track of your targets and how you're measuring up to them.
8 Nov 2013
Oracle to push Microsoft and Salesforce.com cloud
cloud
cloud computing

Oracle to push Microsoft and Salesforce.com cloud

Software giant expected to announce third cloud technology tie-up imminently.
25 Jun 2013
Sage teams up with Rackspace to deliver CRM to SMBs
balance sheets
cloud computing

Sage teams up with Rackspace to deliver CRM to SMBs

Small business software company Sage is to deliver SaaS-based CRM through a deal with Rackspace.
2 Mar 2012
Microsoft Dynamics CRM goes mobile
CRM
Mobile

Microsoft Dynamics CRM goes mobile

Dynamics CRM will get a mobile client come the second quarter of 2012.
6 Feb 2012
Nissan signs up for Microsoft Dynamics CRM cloud
Nissan
cloud computing

Nissan signs up for Microsoft Dynamics CRM cloud

The pair sign a global deal to build an Azure-based dealer management system and host it on Microsoft's public cloud.
12 Dec 2011
Social media to change business marketing
Social media
email marketing

Social media to change business marketing

New communications tools are prompting companies to reassess customer value.
3 Mar 2011
HP ditches Oracle for Salesforce?
CRM battle
public sector

HP ditches Oracle for Salesforce?

The Silicon Valley soap opera continues as HP reportedly changes its CRM provider.
24 Nov 2010
SAP posts double-digit growth
SAP's Bill McDermott
public sector

SAP posts double-digit growth

Enterprise software giant boosted by economic recovery and Sybase deal.
27 Oct 2010
Microsoft announces cloud computing suite 'Office 365'
Cloud computing
cloud computing

Microsoft announces cloud computing suite 'Office 365'

Microsoft will launch its new cloud computing suite - Office 365 - across the world in 2011.
20 Oct 2010
Managing enterprise software is about managing a portfolio
Stephen Pritchard
Business strategy

Managing enterprise software is about managing a portfolio

In the latest of his Inside the Enterprise columns, Stephen Pritchard talks about portfolio management.
1 Jul 2010
CRM will be dead in 10 years
CRM
Business strategy

CRM will be dead in 10 years

Tibco's chief executive believes customer relationship management (CRM) software will make way for 'event management'.
13 May 2010
Focus on… Retail technology
Business strategy

Focus on… Retail technology

As part of series of special reports, we take a look at how technology is changing the face of retail.
21 Aug 2009
Need to Know: CRM
Business strategy

Need to Know: CRM

CRM isn't any easy term to understand, but it's important for retail and other sectors.
21 Aug 2009
Microsoft Dynamics to integrate Twitter
Network & Internet

Microsoft Dynamics to integrate Twitter

It's all about listening to customers, and Microsoft thinks that Twitter is a great way to do this.
13 Jul 2009