ICO fines Heathrow over USB stick fiasco

Airport hit with £120,000 penalty for failing to secure personal data within its network

USB stick next to keyboard

Heathrow Airport has been accused of a "catalogue of shortcomings" and fined 120,000 by the ICO over data protection failings.

The ICO began an investigation into the airport after a member of the public found a USB stick which had been lost by a Heathrow employee in October last year.

The stick, which contained 76 folders and more than 1,000 files, was neither encrypted nor password protected, which allowed the member of the public to view its contents at a local library.

"Data Protection should have been high on Heathrow's agenda," said the ICO's director of investigations, Steve Eckersley. "But our investigation found a catalogue of shortcomings in corporate standards, training and vision that indicated otherwise.

"Data protection is a boardroom issue and it is imperative that businesses have the policies, procedures and training in place to minimise any vulnerabilities of the personal information that has been entrusted to them."

Although the amount of sensitive and personal data held on the stick comprised a small amount of the total files, the ICO said it was concerned about a training video, which exposed the details of 10 individuals. The information included their names, dates of birth, passport numbers and the details of up to 50 other Heathrow aviation security personnel.

The leak became public knowledge when the stick was passed to a national newspaper, which took copies of the data before giving the stick back to Heathrow Airport Ltd (HAL). A number of standard remedial actions were taken by HAL once it was informed of the breach, such as reporting the matter to the police and engaging a third-party specialist to monitor the internet and the dark web.

However, the ICO's investigation found further evidence that HAL's staff were not up to scratch with just two percent of the 6,500-strong workforce having received data protection training.

Other concerns noted during the investigation included the widespread use of removable media in contradiction of HAL's own policies and guidance, as well as ineffective controls preventing personal data from being downloaded onto unauthorised or unencrypted media.

Featured Resources

Navigating the new normal: A fast guide to remote working

A smooth transition will support operations for years to come

Download now

Leading the data race

The trends driving the future of data science

Download now

How to create 1:1 customer experiences at scale

Meet the technology capable of delivering the personalisation your customers crave

Download now

How to achieve daily SAP releases

Accelerate the pace of SAP change to support your digital strategy

Download now

Most Popular

16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

16 Sep 2020
16 ways to speed up your laptop
Laptops

16 ways to speed up your laptop

16 Sep 2020
The Xbox Series X shows how far the cloud still has to go
Cloud

The Xbox Series X shows how far the cloud still has to go

25 Sep 2020