Eurostar makes customers reset passwords after suffering data breach

The company said usernames and passwords were stolen, but not payment information

All Eurostar customers have been directed to reset their passwords after a massive data breach potentially affecting all of its customers.

However, the company was quick to tell anyone who had used the company's online booking service or its website that their payment details were not compromised because the firm doesn't store that information online.

Eurostar said it was a victim of criminal activity that resulted in the theft of data including user emails and passwords between 15 and 19 October. The company sent an email to customers on Tuesday warning them of the hack and instructing them to keep an eye on their accounts for any unusual activity.

Eurostar also advised the Information Commissioner's Office (IOC) about the breach as soon as it became aware of the issue, as per the new GDPR guidelines. The organisation said it has received Eurostar's report and was investigating into the breach, as per protocol.

Advertisement
Advertisement - Article continues below

"This email was sent after we identified what we believe to be an unauthorised automated attempt to access customer accounts, so as a precaution, we asked all account holders to reset their password," a Eurostar spokesperson said." We deliberately never store any payment details or bank card information, so there is no possibility of those being compromised."

Featured Resources

The IT Pro guide to Windows 10 migration

Everything you need to know for a successful transition

Download now

Managing security risk and compliance in a challenging landscape

How key technology partners grow with your organisation

Download now

Software-defined storage for dummies

Control storage costs, eliminate storage bottlenecks and solve storage management challenges

Download now

6 best practices for escaping ransomware

A complete guide to tackling ransomware attacks

Download now
Advertisement

Most Popular

Visit/security/identity-and-access-management-iam/354289/44-million-microsoft-customers-found-using
identity and access management (IAM)

44 million Microsoft customers found using compromised passwords

6 Dec 2019
Visit/cloud/microsoft-azure/354230/microsoft-not-amazon-is-going-to-win-the-cloud-wars
Microsoft Azure

Microsoft, not Amazon, is going to win the cloud wars

30 Nov 2019
Visit/hardware/354237/five-signs-that-its-time-to-retire-it-kit
Sponsored

Five signs that it’s time to retire IT kit

29 Nov 2019
Visit/business/business-strategy/354195/where-modernisation-and-sustainability-meet-a-tale-of-two
Sponsored

Where modernisation and sustainability meet: A tale of two benefits

25 Nov 2019