Virgin Media mass email blunder to be investigated by ICO

Virgin Media botched mail-out to be probed by the Information Commissioner's Office

Email again

Virgin Media has apologised after a botched attempt to notify customers about forthcoming changes to its services resulted in some receiving hundreds of unsolicited emails.

Users of the firm's Google-powered virgin.net email service were emailed yesterday by a third-party supplier about changes being made to the service.

In particular, from the end of this month, customers will no longer be able to use their virgin.net addresses to log into Google services, including YouTube.

We will be making enquiries into the circumstances of the alleged breach of the Data Protection Act before deciding what action, if any, needs to be taken.

However, customers who clicked "reply-all" to that message will have sent a response to everyone on the Virgin Media mailing list, sharing their email address with them in the process.

Virgin Media claim the issue only affected a small subset of its 135,000 virgin.net subscribers, but some customers caught up in the blunder claim to have received hundreds of emails.

"For a short time yesterday afternoon, a small proportion of our customers received a service email from one of our suppliers, which, if they replied-to-all, it was sent to a wider group," Virgin Media said in a statement.

"The issue was quickly fixed and we apologise for the inconvenience caused."

However, many users have expressed their dissatisfaction with the firm over its handling of the issue on social networking sites, including Twitter.

I've never been so popular! Thanks to @virginmedia incompetence I'm getting 100s of emails. Potential new friends... #desperate

Alex Speed (@AlexLSpeed) April 16, 2014

@virginmedia So after I get hit by 600+ emails, I get 'Sorry about that' Rubbish customer service. I am not happy at all.

Victoria Alcock (@VickyAlcock) April 17, 2014

Meanwhile, The Information Commissioner's Office (ICO) has confirmed that it has been alerted to the matter by customers and will be looking into it.

In a statement on the data protection watchdog's website, an ICO spokesperson said: "We have recently been made aware of a possible data breach relating to emails sent out by Virgin Media.

"We will be making enquiries into the circumstances of the alleged breach of the Data Protection Act before deciding what action, if any, needs to be taken," it added.

If the organisation decides to take enforcement action against the firm, it could be prosecuted and fined up to 500,000.

It wouldn't be the first time Virgin Media has felt the wrath of the ICO. In 2008, the company came under fire after an unencrypted CD containing the personal details of several thousand customers was lost.

Featured Resources

Defeating ransomware with unified security from WatchGuard

How SMBs can defend against the onslaught of ransomware attacks

Free download

The IT expert’s guide to AI and content management

How artificial intelligence and machine learning could be critical to your business

Free download

The path to CX excellence

Four stages to thrive in the experience economy

Free download

Becoming an experience-based business

Your blueprint for a strong digital foundation

Free download

Recommended

Indiana notifies 750,000 after COVID-19 tracing data accessed
data breaches

Indiana notifies 750,000 after COVID-19 tracing data accessed

18 Aug 2021
Pearson fined $1 million for downplaying severity of 2018 breach
data breaches

Pearson fined $1 million for downplaying severity of 2018 breach

17 Aug 2021
“Great resignation” sparks concern over insider data leaks
data protection

“Great resignation” sparks concern over insider data leaks

13 Aug 2021
Data breach exposes millions of seniors' data
big data

Data breach exposes millions of seniors' data

9 Aug 2021

Most Popular

Zoom: From pandemic upstart to hybrid work giant
video conferencing

Zoom: From pandemic upstart to hybrid work giant

14 Sep 2021
What are the pros and cons of AI?
machine learning

What are the pros and cons of AI?

8 Sep 2021
Google takes down map showing homes of 111,000 Guntrader customers
data breaches

Google takes down map showing homes of 111,000 Guntrader customers

2 Sep 2021