Watchdog fines Morrisons for spamming opt-out customers

Supermarket coughs up £10,500 for asking customers to opt-in to marketing emails

Morrisons

The Information Commissioner's Office (ICO) has fined Morrisons supermarket 10,500 for sending out spam to its customers, despite them opting out of receiving marketing emails.

The UK data protection watchdog found that the chain had knowingly sent 130,671 emails to people holding a Morrisons store card who had preciously opted out of receiving such emails.

The emails were sent to customers in the tail-end of 2016 and included the subject line, "Your Account Details." The email in question then asked recipients to change their marketing preferences so they could then receive discounts and earn extra points from using their card. Opting in would also mean Morrisons could send newsletters detailing the company's latest news and information.

"It is vital that the public can trust companies to respect their wishes when it comes to how their personal information is used for marketing," ICO deputy commissioner Simon Entwisle said.

"These customers had explicitly told Morrisons they didn't want marketing emails about their More card. Morrisons ignored their decision and for that we've taken action."

The ICO added that fining businesses that misuse the UK's systems of opting in or out to marketing materials will go some way to ensure all companies adhere to the new General Data Protection Regulation (GDPR) guidelines planned to come into force in 2018. The GDPR will force companies to require clear opt-in consent from customers to use their personal data for particular purposes.

Under GDPR, any company that possesses personal customer information must ensure it's fair and lawfully processed, processed for limited purposes, any use of that customer data is for adequate, relevant and not excessive reasons, is always up to date and accurate, isn't kept longer than deemed necessary, is processed within the customer's rights, is secure and never transferred to any other country without being adequately secured.

Featured Resources

The definitive guide to warehouse efficiency

Get your free guide to creating efficiencies in the warehouse

Free download

The total economic impact™ of Datto

Cost savings and business benefits of using Datto Integrated Solutions

Download now

Three-step guide to modern customer experience

Support the critical role CX plays in your business

Free download

Ransomware report

The global state of the channel

Download now

Most Popular

How to find RAM speed, size and type
Laptops

How to find RAM speed, size and type

17 Sep 2021
What are the pros and cons of AI?
machine learning

What are the pros and cons of AI?

8 Sep 2021
The technology powering the future of shopping
Technology

The technology powering the future of shopping

16 Sep 2021