Microsoft web services crash following "bad code" update

Microsoft confirms downtime was its fault, not hackers

Microsoft has denied a cyber attack caused a selection of its sites to go dark at the end of last week, and has blamed the outage on a "bad code" rollout instead.

A selection of the software giant's sites, including Bing, Yahoo (powered by Microsoft), Hotmail, Outlook and portal.office.com went down on Friday, leaving users without access to them.

The outage occurred on Friday (January 2nd) and meant many of Microsoft's sites could not be reached, throwing up an error message rather than the landing page many users were expecting.

Initially, speculation on social networking sites blamed North Korea for the attacks as revenge for the Sony Pictures hack, but Microsoft later said it was the Japanese company's own fault the sites were inaccessible.

On Friday afternoon, it was widely reported that if users typed search.yahoo.com into their browser, they saw a message stating the search firm's engineers were working to resolve the issue. Others posted evidence that Cortana, Microsoft's virtual assistant, wasn't working either.

Although Microsoft jumped to fix the issues, its roll-backer servers failed, so it had to close down other linked servers to get everything back up and running.

All Microsoft sites were working by the afternoon UK time, although it then struggled to fulfil the backlog of requests so services were slower than usual.

Microsoft told news agency Reuters on Friday: "This morning, some of our customers experienced a brief, isolated services interruption which has now been resolved."

Late last year, Microsoft launched its right to be forgotten service for Bing and Yahoo, that meant users could ask for articles showing out of date or inaccurate information about themselves to be removed from searches.

Featured Resources

Become a digital service provider

How to transform your business from network core to edge

Download now

Optimal business results with the cloud

Evaluating the best approaches to hybrid cloud adoption

Download now

Virtualisation that enables choices, not compromises

Harness the virtualisation technology that's right for your hybrid infrastructure

Download now

Email security threat report 2020

Four key trends from spear fishing to credentials theft

Download now

Recommended

Microsoft unveils its new retail-focused cloud service
Cloud

Microsoft unveils its new retail-focused cloud service

14 Jan 2021
Microsoft more than doubles file size limit for SharePoint, Teams, and OneDrive
Microsoft Office

Microsoft more than doubles file size limit for SharePoint, Teams, and OneDrive

14 Jan 2021
Big tech companies put political donations on hold following Capitol riots
Business strategy

Big tech companies put political donations on hold following Capitol riots

12 Jan 2021
Microsoft rolls out fix for Windows 10 forced-reboot bug
Microsoft Windows

Microsoft rolls out fix for Windows 10 forced-reboot bug

11 Jan 2021

Most Popular

How to recover deleted emails in Gmail
email delivery

How to recover deleted emails in Gmail

6 Jan 2021
The fate of Parler exposes the reality of deregulated social media
Policy & legislation

The fate of Parler exposes the reality of deregulated social media

14 Jan 2021
Should IT departments to call time on WhatsApp?
communications

Should IT departments to call time on WhatsApp?

15 Jan 2021