Windows 10 Anniversary Update locks users out of Sage

Conflict leaves many Sage 50 users unable to access their accounts

Keyboard locked

If you're a Sage 50 user and you've been left unable to access your account after installing the Windows 10 Anniversary Update, you're not alone.

The accounting software firm has issued an advisory that the latest vesion of Microsoft's OS can conflict with the SMB-focused financial management package.

When trying to login, some users were presented with error messages, such as "you have entered an invalid password" or "unable to register datasource", which prevents them from accessing their accounts.

Advertisement - Article continues below

The issue seems to stem from a conflict between the Anniversary Update and .NET 3.5, which leads to Windows 10 disabling the framework, stopping the software from working properly.

While the problem hasn't affected all Sage 50 users, enough people have been affected that Microsoft and Sage are working together on a resolution, according to IT support firm ADECS.

In the meantime, Sage UK is offering the following workaround:

With any luck, this should restore access to Sage 50.



operating systems

How to factory reset Windows 10

4 Mar 2020
operating systems

Windows PowerToys customisation project returns

10 May 2019
operating systems

How to switch from Windows 10 to Linux

1 Apr 2020
operating systems

Windows vs Linux: what's the best operating system?

31 Mar 2020

Most Popular

application programming interface (API)

Apple buys Dark Sky weather app and leaves Android users in the cold

1 Apr 2020
data management

Oracle cloud courses are free during coronavirus lockdown

31 Mar 2020

Google releases location data to show effectiveness of coronavirus lockdowns

3 Apr 2020