UK citizens enthusiastic about government digital offerings

But citizens want better online healthcare services

Government

A survey by digital transformation specialist Sopra Steria has revealed two thirds of UK citizens are impressed by the government's efforts to digitise public services, saying it's easier than ever to access them via digital "storefronts."

However, this also means expectations for the introduction of new digital services are increasing and although 83% recognise more are becoming available, there's still a way to go until the government can reach complete satisfaction.

For example, 87% think it's important they can access all the services they need from one, single portal, while many think the service and experience needs to be bettered because it's not up to scratch just yet.

More than half of respondents surveyed by Ipsos on behalf of Sopra Steria feel that digital services relating to healthcare need the most improvement, a figure that has risen 5% since 2016.

"These findings reflect much of what we are hearing and seeing in the marketplace; citizens and civil servants alike want the digital agenda to enable a more integrated experience, with data sharing and interaction handling across organisational boundaries," Adrian Fieldhouse, managing director of the government sector at Sopra Steria, said. 

"Unlocking this potential allows brand new service models that enable citizens to seamlessly navigate the public services they need regardless from any source. In order to realise the future all parties are so keen to see, the UK Public Sector must use data much more effectively, identifying it an asset where it currently sits, understanding how to extract it and, most crucially, figuring out how to refine it to drive cross-agency change."

Those surveyed also voiced concerns about the government's digitisation of services. Almost half (48%) commented they're worried people will be able to access the information they put online, while 39% don't even want to put their personal information online, even if they know the benefits associated with digital services.

"These results are no reason for complacency," Philip Craig, strategic director of the government sector at Sopra Steria said. "Creating an intuitive access point or digital storefront' is only the first step in achieving true digital transformation.

"Work remains to reimagine the infrastructure, governance and even culture that underpins these services. By committing to that process, governments will have the best chance of providing services that citizens trust, and allow us all to benefit from the substantial economic and social benefits that integrated access brings."

Featured Resources

Digital document processes in 2020: A spotlight on Western Europe

The shift from best practice to business necessity

Download now

Four security considerations for cloud migration

The good, the bad, and the ugly of cloud computing

Download now

VR leads the way in manufacturing

How VR is digitally transforming our world

Download now

Deeper than digital

Top-performing modern enterprises show why more perfect software is fundamental to success

Download now

Recommended

What is digital transformation?
Business strategy

What is digital transformation?

6 Mar 2020
Webhose and Signal Corp boost data breach detection
Security

Webhose and Signal Corp boost data breach detection

7 Oct 2020
ICO to relax GDPR enforcement during coronavirus economic downturn
General Data Protection Regulation (GDPR)

ICO to relax GDPR enforcement during coronavirus economic downturn

16 Apr 2020
The NHS teams up with Apple and Google on coronavirus tracking app
privacy

The NHS teams up with Apple and Google on coronavirus tracking app

14 Apr 2020

Most Popular

The top 12 password-cracking techniques used by hackers
Security

The top 12 password-cracking techniques used by hackers

5 Oct 2020
The enemy of security is complexity
Sponsored

The enemy of security is complexity

9 Oct 2020
IBM and SAP expand partnership to support software on hybrid cloud
Cloud

IBM and SAP expand partnership to support software on hybrid cloud

21 Oct 2020