Government will ban NHS from buying fax machines

Health Secretary Matt Hancock wants the NHS to be 'fax free' by 31 March 2020

finger pressing button on fax machine

The NHS will be banned from buying fax machines from January 2019 as the government has told it to phase out the machines entirely by 31 March 2020.

In July, a freedom of information request revealed the health service still used some 9,000 fax machines across the country and in response, the NHS trust pledged to remove 95% of those by the end of this year.

But, that is not enough for the Health Secretary Matt Hancock who has demanded the NHS be 'fax free' in little over a year's time.

"Because I love the NHS," he said. "I want to bring it into the 21st century and use the very best technology available. We've got to get the basics right, like having computers that work and getting rid of the archaic fax machines still used across the NHS when everywhere else got rid of them years ago.

Advertisement - Article continues below
Advertisement - Article continues below

"I am instructing the NHS to stop buying fax machines and I'm setting a deadline for getting rid of them altogether. Email is much more secure and miles more effective than fax machines. The NHS can be the best in the world and we can start with getting rid of fax machines."

Richard Kerr, chair of the Royal College of Surgeons (RCS), agreed and said the number of fax machines still in use was "absurd". The service is already exploring advances in cutting-edge digital technology for healthcare, but it's now being forced to do the same with its communications.

"As these digital technologies begin to play a bigger part in how we deliver healthcare it is crucial that we invest in better ways of communicating the vast amount of patient information that is going to be generated," he said.

"Most other organisations scrapped fax machines in the early 2000s and it is high time the NHS caught up. The RCS supports the ban on fax machines that will come into place in March 2020."

Since the RCS published data on NHS fax machines, Kerr said it had seen a number of trusts pledge to 'axe the fax' and have shown it's possible to modernise NHS communications.

Axe the fax was a campaign launched in September by Leeds Teaching Hospital (LTHT) that invited other trusts to across the country to set up targets to ditch fax machines. The trust aimed to remove 95% as opposed to 100% because it feared a handful of people would still be reliant on legacy technology.

Advertisement - Article continues below

Richard Corbridge, chief digital and information officer at LTHT said at the time: "We don't underestimate the enormity of the challenge to remove all our machines in such a short time frame, but we simply cannot afford to continue living in the dark ages."

The government is sending out a clear message regarding legacy technology by warning that all digital services and IT systems will have to meet a clear set of open standards. They must be secure and continuously upgraded and any system that does not meet these standards will be "phased out". The government added that it will look to end contracts with providers who do not understand these principles for the health and care sector.

IT Pro has approached NHS Digital for comment on how it will tackle the move to from fax machines to digital technology but has yet to get a response.

Featured Resources

Digitally perfecting the supply chain

How new technologies are being leveraged to transform the manufacturing supply chain

Download now

Three keys to maximise application migration and modernisation success

Harness the benefits that modernised applications can offer

Download now

Your enterprise cloud solutions guide

Infrastructure designed to meet your company's IT needs for next-generation cloud applications

Download now

The 3 approaches of Breach and Attack Simulation technologies

A guide to the nuances of BAS, helping you stay one step ahead of cyber criminals

Download now


Business strategy

What is digital transformation?

7 Aug 2019
Business strategy

Oracle: Cultural resistance, not tech, is holding innovation

13 Feb 2019

Most Popular

Microsoft Windows

What to do if you're still running Windows 7

14 Jan 2020
operating systems

17 Windows 10 problems - and how to fix them

13 Jan 2020
Microsoft Windows

Memes and Viking funerals: The internet reacts to the death of Windows 7

14 Jan 2020

Dell XPS 13 (New 9300) hands-on review: Chasing perfection

14 Jan 2020