Conflicted public opinion is driving down digital innovation

Confusion surrounding details of emerging technologies is hindering digital development

Digital Transformation

The negative public perception of emerging disruptive technologies is holding businesses back from digitally developing.

While the general perception of technology is largely positive, those who aren't necessarily well-educated on the intricacies of blockchain or driverless cars, are reporting a lack of trust, according to figures from Fujitsu.

Technologies such as artificial intelligence (AI) and quantum computing could present significant business benefits but the majority of businesses said they held back on implementing them due to uncertainty of the public perception and the resulting damage it could have on their brand.

It's these types of technologies that businesses face pressure to adopt, be it reacting to a competitor's advancements or pressure from those in the boardroom who think it makes business sense.

Advertisement - Article continues below
Advertisement - Article continues below

But despite mounting pressure to deliver technological innovation, businesses must balance the need to stay ahead in their industry with keeping their customers loyal and trustful of their brand.

"The public clearly has a complicated and nuanced view on technological change, where they value its impact on everyday life but are wary of trusting the emerging technologies that will drive significant change in the future," said Ravi Krishnamoorthi, managing director and head of private sector, Fujitsu UK.

"In order for both the UK to thrive and for business leaders to feel confident that they can accelerate their adoption in light of this, we must build trust in technology," he added.

The public perception of technology is complicated indeed, while 39% of the public agree that it's the positive development in the UK, only one in four feel positive about the future of the industry and its impact on the country.

A third of people said they couldn't live without technology for more than three days, yet most think the industry is only going to get worse with time - a view which contrasts sharply with that of business leaders.

The view held by those in decision-making roles is mostly more positive than that of the public. The majority (79%) believe technology has been a significant and positive driving force in business and 72% believe it will continue to be a cornerstone of success.

Advertisement - Article continues below

However, it isn't just the public that's holding businesses back from jumping on the innovation train. Most business leaders said that they're concerned about losing the benefits of innovation due to inadequate planning and foresight needed to implement new, rapidly emerging technology.

While businesses continue to tackle the balancing act between staying relevant through innovation and keeping their customers' and employee's trust, they still must meet public expectations of businesses - to have a positive impact on the world.

Just under half (48%) believe large organisations don't truly care about their impact on the world and this figure should be lowered in order to avoid alienating the customers keeping them afloat.

Featured Resources

Transform the operator experience with enhanced automation & analytics

Bring networking into the digital era

Download now

Artificially intelligent data centres

How the C-Suite is embracing continuous change to drive value

Download now

Deliver secure automated multicloud for containers with Red Hat and Juniper

Learn how to get started with the multicloud enabler from Red Hat and Juniper

Download now

Get the best out of your workforce

7 steps to unleashing their true potential with robotic process automation

Download now


Business strategy

What is digital transformation?

7 Aug 2019
Business strategy

Oracle: Cultural resistance, not tech, is holding innovation

13 Feb 2019

Most Popular

Microsoft Windows

This exploit could give users free Windows 7 updates beyond 2020

9 Dec 2019

Patch issued for critical Windows bug

11 Dec 2019
Microsoft Azure

Microsoft, not Amazon, is going to win the cloud wars

30 Nov 2019
big data

Google reveals UK’s most searched for terms in 2019

11 Dec 2019