Insights 2019: Epicor CEO warns against the dangers of ‘over-automating'

Steve Murphy mocks Tesla’s Elon Musk for underestimating the importance of people on the factory floor

Epicor CEO Steve Murphy at 2019's Insights conference

Companies should be careful not to succumb to the temptation of automating as many business processes as possible when undergoing any digital transformation projects.

Manufacturers in particular should run any artificial intelligence (AI) projects through a 'litmus test' that asks whether or not this would augment human employees' functions or cause volatility, according to Epicor's CEO Steve Murphy.

"Investment in plant products, equipment, automating, building software at the process level is done because of a shortage of skills, or because labour's too expensive," Murphy said in his keynote address at Epicor's annual Insights conference, hosted this year in Las Vegas.

But there is such a thing as 'over-automation', with innovation and technological advancements actually leading to disruption and volatility in markets.

One key example of this, Murphy outlined, was by way of Tesla's Fremont plant in California, which features an almost-entirely automated manufacturing process. But, as a result of this, the plant sustained a severe manufacturing shortage last year.

"The cougar robots that work the line; people don't even get within ten metres, in some cases, of the cars being built," he told delegates during his keynote. "That's a case where it was probably taken too far."

The way Tesla CEO Elon Musk verbalised this, Murphy continued, was "I underestimated the value of human beings", which is another way of saying "I over-automated the plant".

"My counsel to my peer group here is that technology, as far as how much you use and how much you embed into the process, should be embedded to the degree that you can be competitive but no more so. That's it," said Murphy.

"If you go beyond that, and you've got a feature or function or something you can't make use of, you've gone too far. And in many cases you build a degree of rigidity and complexity in the system that doesn't work in your favour."

One further example of how innovation has led to curious cases of market volatility include the highly shortened release cycles for smartphones.

Apple and rival Android manufacturers like Huawei and Samsung are able to issue several releases per year. This, in turn, leads to wild pricing patterns that have a knock-on effect on other markets; figuratively-speaking the cost of a handset on day one could be $2000, for example, and half that price on day two.

Murphy added that if AI and automation can't allow a user to be more effective in their existing roles, then businesses would have to ask themselves what the point in deploying this new technology is.

Featured Resources

Managing security risk and compliance in a challenging landscape

How key technology partners grow with your organisation

Download now

Evaluate your order-to-cash process

15 recommended metrics to benchmark your O2C operations

Download now

AI 360: Hold, fold, or double down?

How AI can benefit your business

Download now

Getting started with Azure Red Hat OpenShift

A developer’s guide to improving application building and deployment capabilities

Download now

Recommended

What is digital transformation?
Business strategy

What is digital transformation?

1 Dec 2020
Five steps to driving successful digital transformation in A/R shared services
Whitepaper

Five steps to driving successful digital transformation in A/R shared services

13 Jan 2021
Deutsche Telekom and Microsoft redefine strategic partnership
artificial intelligence (AI)

Deutsche Telekom and Microsoft redefine strategic partnership

10 Dec 2020
Building a digital nervous system for your business
Business strategy

Building a digital nervous system for your business

7 Mar 2020

Most Popular

Citrix buys Slack competitor Wrike in record $2.25bn deal
collaboration

Citrix buys Slack competitor Wrike in record $2.25bn deal

19 Jan 2021
How to recover deleted emails in Gmail
email delivery

How to recover deleted emails in Gmail

6 Jan 2021
SolarWinds hackers hit Malwarebytes through Microsoft exploit
hacking

SolarWinds hackers hit Malwarebytes through Microsoft exploit

20 Jan 2021