Google is being sued for "knowingly" selling faulty Pixel and Pixel XL devices

Plaintiffs allege Google was already aware that microphones in its first Pixel line-up were defective

Google is being sued for allegedly selling Pixel and Pixel XL smartphones knowing they were faulty in 2016.

The class action complaint was filed this week, with plaintiffs alleging that Google was already aware the microphones in its first Pixel line-up were defective before they went on sale, and claim Google continued to sell defective phones amid widespread grievances right after launch.

Google originally acknowledged the Pixel phones' microphone issues in March 2017 when an employee on Google's support forums said the problems were due to "a hairline crack in the solder connection on the audio codec". He also noted that the issue can come and go depending on the temperature of the phone or how it is held in the hand. 

Advertisement - Article continues below

"This is especially frustrating as a user because, just when you think you've got it fixed, the problem randomly comes back," the employee said, explaining why the plaintiffs in the class action lawsuit didn't attempt a repair until after the Pixel's warranty had expired, more than a year after purchase.

The second iteration of Pixel phones also experienced problems. In October last year, some Pixel 2 XL users reported a number of issues right after launch, including faded colours and images burnt into the screen.

Advertisement
Advertisement - Article continues below

Some users also reported that their screens had suddenly developed a blue tint, while others complained of a 'black bleed', where the black edges of images would linger as you swiped up and down.

There were also reports that sound levels were dramatically reduced when sent through some messaging platforms including Google Allo, WhatsApp, Instagram and Telegram. Although Google said it was working on rectifying the issue and hoping to address it through a patch, it was yet another upset for owners of a device plagued with problems since its release.

Nevertheless, in response to Pixel 2 complaints, Google extended customers' standard warranties to two years. No such courtesy exists for original Pixel owners.

Featured Resources

Top 5 challenges of migrating applications to the cloud

Explore how VMware Cloud on AWS helps to address common cloud migration challenges

Download now

3 reasons why now is the time to rethink your network

Changing requirements call for new solutions

Download now

All-flash buyer’s guide

Tips for evaluating Solid-State Arrays

Download now

Enabling enterprise machine and deep learning with intelligent storage

The power of AI can only be realised through efficient and performant delivery of data

Download now
Advertisement

Most Popular

Visit/infrastructure/server-storage/355118/hpe-warns-of-critical-bug-that-destroys-ssds-after-40000-hours
Server & storage

HPE warns of 'critical' bug that destroys SSDs after 40,000 hours

26 Mar 2020
Visit/software/video-conferencing/355138/zoom-beaming-ios-user-data-to-facebook-for-targeted-ads
video conferencing

Zoom beams iOS user data to Facebook for targeted ads

27 Mar 2020
Visit/software/355113/companies-offering-free-software-to-fight-covid-19
Software

These are the companies offering free software during the coronavirus crisis

25 Mar 2020
Visit/security/phishing/355120/hackers-pose-as-three-to-exploit-high-data-demand
phishing

Hackers target Three customers with "sophisticated" phishing scam

26 Mar 2020