Apple will replace crackling AirPods Pro for free

Apple admits to flaws in AirPod Pros and will replace defective units for free

AirPod Pro headphones and case

After months of complaints about faulty AirPod Pros, Apple has admitted there may be some defective units produced before October 2020 and that customers can get their faulty AirPods Pro replaced free of charge via a special support page.

The defective AirPods develop a crackling sound that worsens in loud environments when exercising or talking on the phone. Others may experience faulty active noise cancellation, including a loss of bass or increased background sounds. 

Customers who suspect their AirPods Pro are faulty can seek help in one of three ways:

  1. Find an Apple Authorized Service Provider
  2. Make an appointment at an Apple Retail Store
  3. Contact Apple Support

The program is only for affected AirPods Pro models — not the standard AirPod models — and covers them for two years after the purchase date. This repair service will cover only the malfunctioning AirPod unit, left, right or both.  

Apple is rumored to release two new AirPod models in 2021, according to a Bloomberg report. One new release will reportedly be a third-generation entry-level AirPods with a shorter stem, replaceable ear tips and longer battery life.

The other is the second-generation AirPod Pros that will reportedly be smaller without sacrificing any of the current model’s features.

Featured Resources

How virtual desktop infrastructure enables digital transformation

Challenges and benefits of VDI

Free download

The Okta digital trust index

Exploring the human edge of trust

Free download

Optimising workload placement in your hybrid cloud

Deliver increased IT agility with the cloud

Free Download

Modernise endpoint protection and leave your legacy challenges behind

The risk of keeping your legacy endpoint security tools

Download now

Recommended

Safari bug lets websites track browsing activity and unique identifiers
web browser

Safari bug lets websites track browsing activity and unique identifiers

18 Jan 2022
El Salvador becomes latest target of Pegasus spyware
spyware

El Salvador becomes latest target of Pegasus spyware

13 Jan 2022
Mac shipments grew at twice the pace of PCs in 2021
Hardware

Mac shipments grew at twice the pace of PCs in 2021

13 Jan 2022
Apple becomes world's first $3 trillion company
business management

Apple becomes world's first $3 trillion company

4 Jan 2022

Most Popular

How to move Microsoft's Windows 11 from a hard drive to an SSD
Microsoft Windows

How to move Microsoft's Windows 11 from a hard drive to an SSD

4 Jan 2022
How to boot Windows 11 in Safe Mode
Microsoft Windows

How to boot Windows 11 in Safe Mode

6 Jan 2022
Microsoft Exchange servers break thanks to 'Y2K22' bug
email delivery

Microsoft Exchange servers break thanks to 'Y2K22' bug

4 Jan 2022